Delivery & Customer Experience Specialist

Domino's; Richmond (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino’s Delivery Expert in Richmond, VA delivers timely, safe, and customer-focused service, often serving as the face of the brand during last-mile deliveries. When not delivering, you assist with in-store operations such as order prep, inventory, and customer service.

You must be 18+, have a valid driver’s license with a clean record, and access to an insured vehicle. Strong teamwork, problem-solving, and communication are essential.

Qualifications

• Must be 18 years of age.
• Valid driver’s license with safe driving record meeting company standards.
• Access to insured vehicle which can be used for delivery.
• Prior experience in a customer service or similar role preferred.
• Possesses navigational skills to read a map, locate addresses within designated delivery area and able to navigate adverse terrain including multi-story buildings.
• Proven ability to work as a part of a team to achieve a common goal.
• Ability to problem solve and resolve customer concerns and/or complaints.
• Must be able to process the correct change for cash orders.
• Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Must embody Domino’s Values: Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together

Responsibilities

• Provide Best in Class Customer Service
• Maintain Image and Cleanliness of the Store
• Operate Store Technology
• Maintain Food and Team Member safety
• Store Operations

Job description

Domino’s Delivery Expert in Richmond, VA delivers timely, safe, and customer-focused service, often serving as the face of the brand during last-mile deliveries. When not delivering, you assist with in-store operations such as order prep, inventory, and customer service.

You must be 18+, have a valid driver’s license with a clean record, and access to an insured vehicle. Strong teamwork, problem-solving, and communication are essential.