Delivery & Customer Experience Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Hamilton Township (NJ); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Descripción de la vacante

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) is seeking a Delivery & Customer Experience Specialist to safely deliver and set up furniture in customers’ homes while delivering a high-quality white-glove experience. The role also supports showroom operations, warehouse tasks, and customer account activities to ensure a seamless customer-centric experience across all interactions.

The position emphasizes careful handling, professional representation of the brand, and collaboration

Formación

• Demonstrates strong customer service skills.
• Able to handle physical tasks (lift, load, set up furniture).
• Good communication and professionalism.

Responsabilidades

• Deliver, assemble, and set up furniture in customers' homes with care and professionalism.
• Safely load, secure, transport, and protect homes and property.
• Verify delivery accuracy and obtain customer signatures; confirm satisfaction.
• Document and report damaged or missing items; escalate concerns as needed.
• Provide exceptional customer service and represent the brand professionally.
• Support showroom operations with merchandising and displays; maintain orderliness.
• Assist with inventory movement between warehouse and showroom.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups, collections, and repossessions per policy.
• Operate delivery vehicles safely and perform routine inspections.
• Assess and document service issues and communicate findings to management.
• Perform other duties as assigned.

Descripción del empleo

Job Summary

Delivery & Customer Experience Specialist

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

• Deliver, assemble, and set up furniture in customers' homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and escalates customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

Job Summary

Delivery & Customer Experience Specialist

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Essential Duties And Responsibilities

• Deliver, assemble, and set up furniture in customers' homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and escalates customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned