Delivery Coordinator

FreedomRoads, LLC; Coburg (OR); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Parental leave

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Delivery Coordinator to join our team and bridge Sales and Service through the complete delivery experience for RV customers. You will guide new owners through delivery, demonstrate RV features, and promote accessories while ensuring a smooth handoff from sale to service.

The role emphasizes accurate work orders, proactive communication with Sales and Service, and meticulous documentation.

Qualifications

• Minimum one year of customer service experience preferred.
• Strong communication skills, verbal and written.
• Excellent organization and follow-up abilities.
• Proficient computer and multitasking skills.
• Strong independent problem-solving ability.
• Ability to follow department procedures and policies.

Responsibilities

• Deliver a seamless delivery process from sale to delivery for new and used RVs.
• Provide thorough RV demonstrations and promote accessories.
• Create and manage work orders for preparation and delivery.
• Coordinate with Sales and F&I Managers regarding delivery timelines.
• Oversee lot preparation, inspections, and trade-ins.
• Maintain delivery documentation and related paperwork.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Driver's license

Tools

Proficient computer use

Job description

Camping World is seeking a Delivery Coordinator for our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn up to $65,000 or more annually based on performance.

The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role delivers consistently exceptional and professional experience for every guest, from the point of sale through the completion of delivery.

What you’ll do:

• Customer Experience & Delivery Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.
• Ensure a thorough and professional RV demonstration occurs for every new owner.
• Perform final quality inspection prior to delivery.
• Introduce guests to the Service Advisor team and schedule their first service appointment.
• Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.

Work Order & Coordination

• Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
• Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion.
• Track all work orders through completion and final billing.
• Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
• Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
• Monitor shop workload to coordinate spot deliveries as needed.

Lot Preparation & Trade-Ins

• Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
• Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.

Sales Process Engagement

• Confirm delivery date and time with Sales.
• Review all sale inclusions for accuracy.
• Ensure delivery-day expectations are clearly communicated to each customer.

Administrative & Other Duties

• Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork.
• Perform additional administrative duties and other essential tasks as assigned.

What You’ll Need to Have for the Role:

• Minimum one year of customer service experience preferred
• Strong communication skills, verbal and written
• Excellent organization and follow-up abilities
• Proficient computer and multitasking skills
• Strong independent problem-solving ability
• Ability to follow department procedures and policies
• Excellent customer relations and clerical accuracy
• Valid driver's license preferred

General Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $65,000 or more.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities.

• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!
• For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.