Delivery Assurance Manager (Remote)

Prattwhitney; Connecticut; Hybrid; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical Insurance

Vacation 3 weeks

401(k) plan with matching

Tuition reimbursement

Student Loan Repayment

Life Insurance

Disability Coverage

Parental Leave

Wellness program

Employee Assistance Program

Job summary

RTX is seeking a remote-based Delivery Assurance Lead to drive on-time delivery for complex programs, coordinating with Collins Product Teams and multiple functions. You will monitor performance, identify risks, and communicate recovery plans to customers.

The role requires SAP and Microsoft Office proficiency, strong multitasking, and a track record in delivery-focused roles within aerospace/defense environments.

Qualifications

• Experience in delivering against customer commitments in complex programs.
• Ability to coordinate across multiple functions to resolve delivery issues.
• Strong communication to provide status and recovery plans to customers.

Responsibilities

• Drive delivery assurance objectives and identify risks to on-time delivery.
• Monitor program performance, commitments, and critical hardware for delays.
• Coordinate with product teams to resolve issues impacting customer delivery.
• Interface with customers to communicate status and recovery plans.
• Monitor tracking, shipment, and delivery of critical customer hardware; resolve logistics issues.
• Perform escalated expediting to recover at-risk deliveries.
• Support delivery meetings with program status and risk assessments.
• Execute process improvements to enhance delivery visibility and customer experience.

Skills

Delivery assurance experience

Customer service experience

Program management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Advanced degree (optional)

Tools

SAP

Microsoft Office

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do

• Drive delivery assurance objectives for assigned programs, proactively identifying risks and coordinating actions to support on-time delivery and customer requirements.
• Monitor program delivery performance, customer commitments, and critical hardware to identify potential delays and initiate appropriate recovery actions.
• Work cross-functionally with Collins Product Teams and other departments to resolve issues impacting customer delivery, including coordinating escalated actions when necessary.
• Interface regularly with internal and external customers to communicate delivery status, address concerns, and provide timely updates on recovery plans.
• Monitor the tracking, shipment, and delivery of critical customer hardware and coordinate with appropriate functions to resolve transportation or logistics issues.
• Perform escalated expediting activities when required to recover at-risk deliveries and minimize customer impact.
• Support customer delivery meetings by providing program status, identifying risks and constraints, and coordinating follow-up actions.
• Execute process improvements that strengthen delivery assurance, improve visibility to delivery risks, and enhance the customer experience.
• Utilize delivery assurance systems, SAP, and Microsoft Office tools to monitor performance, maintain accurate information, and communicate program status.
• Develop strong working relationships across functions to facilitate timely issue resolution and maintain alignment on customer commitments.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience.
• Experience in customer service, customer support, program management, operations, supply chain, or delivery assurance.
• Experience with SAP and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Qualifications We Prefer

• Demonstrated ability to build strong relationships and effectively collaborate with internal and external customers.
• Experience coordinating across multiple functions to resolve complex issues and meet customer commitments.
• Experience identifying delivery risks and developing or executing recovery plans.
• Experience with SAP and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.