Delivery Assurance Field Representative

Quest Global; East Hartford (CT); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Life insurance

Paid time off

Vision insurance

Short/Long Term Disability

Referral program

Job summary

Quest Global is seeking a Delivery Assurance Field Representative in East Hartford, CT. The role focuses on ensuring on-time delivery of aero-engine parts, coordinating across supply chain, procurement, manufacturing, and quality Assurance, with travel as required.

The position requires experience with MRP, production scheduling, delivery estimation, and QA processes, plus the ability to train end users on SAP Fiori and work within AS9100/ISO9001 environments.

Qualifications

• History of customer facing interaction.
• Familiarity with MRP, Production Scheduling, Delivery estimation, Risk analysis.
• Experience with warehousing, shipping and distribution.
• Assessing Supplier Health / Supplier Development.
• Ability to learn SAP Fiori workflows and navigation.
• Experience managing support tickets and reporting on KPIs.
• Train employees on SAP Fiori workflows and navigation.
• Experience with quality systems and industry standards (AS9100/ISO9001).
• Understanding measurement/inspection tool use and PPAP/FAI processes.

Responsibilities

• Evaluate and ensure supplier-produced aero-engine parts are delivered by commitment dates.
• Identify delivery issues and manage corrective improvement actions.
• Monitor MRP tools, production schedules, and WIP vs delivery dates.
• Identify bottlenecks and create mitigation plans.
• Develop positive customer-facing relationships with service providers and program management.
• Conduct part planning, execution, and verification work.
• Document, summarize, and write reports per requirements.
• Review data discrepancies and escalate as needed.

Skills

Customer facing interaction

MRP familiarity

Production scheduling

Delivery estimation

Lean methodologies

Six Sigma

SAP Fiori navigation

Quality assurance

Documentation/writing

Tools

SAP Fiori

Job description

Job Requirements

POSITION: Delivery Assurance Field Representative

Who We Are

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

Job Requirements

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

What You Will Do

• Evaluate and ensure supplier produced Aero-Engine parts are delivered by commitment dates as well as identify delivery issues and manage sustainable corrective improvement actions. This remote position requires aspects ofSupply ChainManagement, Procurement, Manufacturing, andQuality Assurance disciplines along with the ability to travel.
• Make detailed observations, gather part and process data, interpret/analyze that data, ensure closure ofengineering questions and part non-conformances.
• Monitor MRP tools, Production schedules, WIP (shop floor/provided report), and non-conformances against delivery commit dates. Estimate / revise delivery dates.
• Identify bottlenecks, conductgap analysis, create mitigation plans, generate and track action items to closure.
• Work requires the natural ability to easily develop positive, customer-facing,working relationshipswith designated service providers, engine center staff andprogram management.
• Conduct part planning,execution, andverification work
• Document, summarize, write reports, and disseminate information per requirements.
• Review data discrepancies and gaps across multiple systems. Escalate to appropriate channels.

What You Will Bring

Supply ChainManagement aspects:

• History of customer facing interaction
• Familiarity with MRP, Production Scheduling, Delivery estimation,Risk analysis, Crisis mitigation, and sub-tier supplier involvement
• Experience with warehousing, shipping and distribution
• Assessing Supplier Health /Supplier Development
• Ability to learn SAP Fiori workflows and navigation with the expectation to train and support end users.
• Experience managing support tickets and reporting on ticket resolution and service performance KPIs.
• Train employees on how to effectively use SAP Fiori, ensuring teams understand key workflows, best practices, and system navigation.
• Manage and complete help requests, respond to user inquiries, and track the completion of closed support tickets.
• Procurement aspects:
• Knowledge of purchasing and quoting processes
• Evaluating production capacity in a manufacturing environment
• Planning of Material / Inventory / Tool / Buffer stocks
• Manufacturing aspects:
• History (breadth and depth) with manufacturing processes
• Ability tread/interpret drawings including understanding of GD&T and critical characteristics (KPCs)
• Involvement with Process Planning and Production Readiness reviews
• Familiarity withControlPlans and Operating/Work Instructions
• Exposure toLean methodologiesand tools
• Knowledge of material packaging and handling
• Quality Assuranceaspects:
• Experience withquality systemsand industrystandards compliance(including process and material certs)
• Knowledge of part qualification requirements (including PPAP/FAI processes)
• Understanding proper Measurement/Inspection tool use and requirements
• History identifying and resolving part quality and delivery issues - including utilization of formal problem solving tools and NCM requirements
• Familiarity with Six Sigma methodologies, tools, terms
• General:
• Experience working within AS9100, ISO9001 environments
• Creating work instructions
• Proficiency using MS office suite

Desired Skills

• Self-motivated, disciplined, and organized
• Passion for developingtechnicalandbusiness solutions
• Ability to persuade and influence without authority
• Superior Customer/Supplier interaction
• Excellentverbal and written communication skills

Physical Requirements & Work Environment

• Work will be performed at supplier sites or remote locations
• Substantial amounts of telephone and computer work.
• Heavily Regulated Industries with strict adherence to procedures.
• Flexibility to meet business deadlines by staying late or arriving early.
• Valid driver's license and personal vehicle are required
• Ability to rent vehicles, as needed, from major car rental servicers

Pay Range

$23-$26 per hour

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements

This position will be performed onsite at supplier locations in East HArtford, CT as well as remotely.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Travel requirements

Due to the nature of the work, 100% of travel is required.

Citizenship requirement

Due to the nature of the work, U.S. citizenship is required.

Benefits

Full-time (Regular)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability