Delivery Assurance Field Representative

Quest Global; Cleveland (OH); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Short/Long Term Disability

Referral program

Job summary

Quest Global is seeking a skilled professional for a hybrid role in the Cleveland, OH area. You will support supply chain management and production planning at OEM sites, monitor schedules, and drive on-time delivery while coordinating with engineers, buyers, and program management.

The position requires experience with ERP systems (SAP or similar), a collaborative mindset, and the ability to communicate shortages effectively. Travel to supplier sites is expected as part of the role.

Qualifications

• Experience in supply chain management, production planning, quality or operations.
• Shop floor experience preferred.
• Strong relationship building and teamwork skills.
• Experience using SAP or similar ERP systems, with ability to communicate shortage status clearly.

Responsibilities

• Provide supply chain management and production planning support at OEM site(s).
• Observe, collect and analyze part/process data; resolve engineering questions and non-conformances.
• Monitor MRP tools, schedules, WIP, and adjust delivery dates as needed.
• Identify bottlenecks, perform gap analysis, and track mitigation actions.
• Create and maintain Line of Balance to align supply with demand and ensure on-time delivery.
• Develop positive relationships with engineers, buyers and program management at OEM and suppliers.
• Plan and execute part transition activities and verifications.
• Document findings and write reports per requirements and standards.

Skills

Supply chain management

Production planning

Shop floor experience

Teamwork / relationship building

ERP systems (SAP or similar)

Communication of shortage status

Tools

SAP

Job description

Who We Are

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

Job Requirements

Who We Are: Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do

• Supply chain management and production planning support at OEM site(s)
• Make detailed observations, gather part and process data, interpret/analyze that data, and ensure closure of engineering questions and part non-conformances
• Monitor MRP tools, production schedules, WIP (shop floor), and non-conformances against delivery commit dates; estimate/revise delivery dates
• Identify bottlenecks, conduct gap analysis, create mitigation plans, and generate and track action items to closure
• Create and maintain Line of Balance (LOB) to monitor production flow, align supply with demand, identify bottlenecks, and ensure on-time delivery of products to key stakeholders
• Develop positive, customer-facing working relationships with engineers, buyers, and program management at both the OEM and supply base levels
• Conduct part transition planning, execution, and verification work
• Document, summarize, write reports, and disseminate information per requirements
• Develop/enhance work instructions to implement best practices/lessons learned and ensure repeatability of tasks

What You Will Bring

• Experience in supply chain management aspects/production planning/quality/operations
• Shop floor experience preferred
• Strong relationship building/teamwork skills
• Experience in using SAP or similar ERP systems
• Ability to clearly communicate shortage status at both the working and executive levels

Pay Range

$28.00/hour-$31.00/hour plus mileage for anything exceeding 50 miles per day will be reimbursed based on the current IRS-authorized mileage rate.

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements

We offer flexible work options, including hybrid arrangements, to support the need of the role and align with company policies. This position will be performed at supplier sites within the Cleveland, OH area and remotely.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Travel Requirements

Due to the nature of the work, 50%+ of travel is required

Citizenship Requirement

Due to the nature of the work, U.S. citizenship is required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability