Delivery Assistant

Jimmy Jazz; Madison (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

ESOP

Paid-Time Off

Birthday off with pay

Educational Reimbursement

401K retirement plan with company

Health, Life, Dental, and Vision

Disability insurance

Wellness program

Community involvement

Job summary

BostonFAM is looking for a Furniture Delivery Assistant who works with delivery drivers to ensure safe, efficient deliveries and maintains product condition upon handoff to customers. You will load/unload, assemble items per customer instructions, and handle products with care to avoid damage.

The role requires lifting 100–150 pounds regularly, a 4-day work week, and 35–50 hours per week depending on demand. Strong customer service skills and safety compliance are essential.

Qualifications

• Physically demanding role requiring regular lifting and moving of furniture.
• Ability to provide courteous, professional customer service.
• Willingness to comply with safety and vehicle operation guidelines.

Responsibilities

• Deliver furniture and merchandise on schedule with care to prevent damage.
• Provide knowledgeable, courteous customer service and ensure satisfaction.
• Seek opportunities to exceed customer expectations and improve delivery experience.
• Follow safety regulations and state laws for vehicle operation.
• Adhere to company safety procedures for vehicle operation and product handling.

Skills

Teamwork

Customer service

Professional attitude

Heavy lifting

Job description

• Location 2404 W Beltline Highway,Madison, WI, 53713,United States
• Base Pay $19.00 - $20.00 / Hour
• Employee Type Non-Exempt

Be the Final Step in Turning a House into a Home.

Who we are:

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

NEW HIGHER STARTING PAY at $19 per hour!

About The Role:

The Furniture Delivery Assistant works alongside delivery drivers to ensure furniture is delivered safely, efficiently, and in excellent condition to customers. Responsibilities include loading and unloading furniture from delivery vehicles, assembling and placing items according to customer instructions, and ensuring all products are handled with care to prevent damage.

What you will be doing each day:

• Deliver furniture and merchandise in a timely, professional manner while ensuring no damage to products or customers’ property.
• Provide knowledgeable, courteous, and professional customer service, meeting quality standards and ensuring high levels of customer satisfaction.
• Consistently seek opportunities to exceed customer expectations and enhance their delivery experience.
• Follow all relevant safety regulations and state laws governing vehicle operation, ensuring passengers also comply with safety requirements.
• Adhere to company safety procedures and protocols for vehicle operation and product handling.

What You Should Know

• This is a physically demanding role that requires regularly lifting, carrying, and moving furniture and home goods weighing up to 100–150 pounds.
• You will work a 4-day work week, providing an extra day off while maintaining a full-time schedule.
• Helpers typically average 35–50 hours per week, depending on delivery volume, routes, and seasonal business needs.
• You will spend most of your workday on the road delivering merchandise and interacting directly with customers, making strong customer service skills essential.
• Safety is a top priority. Helpers are expected to follow all company safety procedures, vehicle operation guidelines, and applicable state regulations.

We are looking for individuals with:

• Ability to work as a team, establish priorities, and be professional
• Ability to maintain a positive professional attitude with peers and management
• Ability to provide superior customer service to all customers
• Ability to lift and move heavy objects weighing 100-150 pounds

What we offer:

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid-Time Off
• Birthday off with pay
• Educational Reimbursement
• 401K retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Health and Wellness Program
• Fun company activities - involvement in the community!
  

BostonFAM is an Equal Opportunity Employer