Delivery Assistant

HD Supply Management, LLC (USA); Flower Mound (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

HD Supply Management, LLC (USA) is seeking a Delivery Assistant to support drivers by loading and unloading merchandise, communicating with customers, and ensuring safety procedures are followed. The role involves basic warehouse tasks and coordination with the distribution team to deliver accurate orders.

Candidates should have a HS diploma or GED (0-2 years preferred) and be capable of lifting 50+ pounds, with good communication skills and a customer-service mindset.

Qualifications

• HS Diploma or GED strongly preferred; 0-2 years in a similar role.
• Assist delivery drivers with loading/unloading and order verification.
• Provide courteous customer service, communicate clearly, and follow safety rules.

Responsibilities

• Assist with loading and unloading merchandise into delivery vehicles.
• Work with drivers to ensure accurate, safe, and timely deliveries.
• Call customers before/during delivery and provide proof of delivery.
• Interface with customers to resolve basic service issues and relay concerns.

Skills

Loading & unloading

Customer service

Inventory checks

Communication

Education

HS Diploma or GED

Tools

Pallet jack handling

Forklift (training)

Job description

Job Summary

Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained. This role does not require or allow the operation of a company or rental vehicle.

Preferred Qualifications

Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents. Prior delivery assistant experience in a similar industry. 1+ years of experience operating material handling equipment.

Major Tasks, Responsibilities, and Key Accountabilities

• Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
• Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
• Relays escalated customer concerns to distribution center leadership.
• Provides exceptional customer service by being polite and professional during deliveries.
• Performs general warehouse duties as needed.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment

Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes. Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company Overview

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.