Delivery and Service Technician

Visual Comfort & Co.; South Carolina; On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) with company match

Paid holidays

Job summary

A leading lighting solutions provider in South Carolina seeks a Delivery and Service Technician to ensure smooth product delivery and installation. The role requires prior experience in similar fields, a customer-oriented mindset, and proficiency in diagnosing electronic systems. Offering hands-on experience with innovative technologies, the position includes a compensation of $24.00 per hour, with benefits like health coverage and a 401(k) plan.

Qualifications

• Prior experience as a service technician or delivery driver.
• Proficiency in diagnosing and performing minor repairs.
• Availability to assist with motorized shade installations.

Responsibilities

• Deliver products and equipment safely to customers.
• Troubleshoot and configure products at client sites.
• Train customers on product usage and maintenance.

Skills

Diagnosing electronic systems

Minor electrical repairs

Customer service

Problem-solving

Education

High school diploma

Technical certification in Electrical Technology

Tools

Basic electrical tools

Job description

Who we are

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

The Delivery and Service Technician role

The Delivery and Service Technician supports our growing business, ensuring smooth delivery and installation, and providing technical support and troubleshooting across our range of products including lighting, shading, and system controls. This role offers hands‑on experience with cutting‑edge technologies and is ideal for a technically skilled individual who values quality and customer satisfaction.

Visual Comfort Offers

• Work‑Life Balance: Showrooms operate Monday through Friday.
• Training & Development: Comprehensive structured training with ongoing education and career advancement opportunities.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year plus 2 floating holidays.
• Compensation: Competitive base salary.
• Health Benefits: Majority covered medical, vision, and dental coverage, effective first of month after start.
• Insurance: Company‑provided life and short‑term disability coverage.
• Retirement: 401(k) with company match up to 4%, available first month after hire.

How success is defined

• Safely and efficiently deliver products and equipment to customers.
• Troubleshoot installation and configuration of products and systems at client sites.
• Conduct diagnostics, troubleshoot and perform minor repairs on‑site or in‑house.
• Perform minor electrical repairs in accordance with safety protocols.
• Assist Shade Installer with motorized shade installation and basic troubleshooting.
• Provide excellent technical support and maintain customer confidence.
• Train customers on usage, maintenance and troubleshooting.
• Maintain detailed service records and inventory logs.
• Adhere to company policies, safety regulations and industry standards.
• Maintain high standard of workmanship and attention to detail.
• Participate in training programs and stay updated on new products.
• Exercise due diligence for safe vehicle and equipment use.

What you will bring

• High school diploma or equivalent; technical certification in Electrical Technology or related field is a plus.
• Prior experience in a similar role (service technician, delivery driver, field electrical technician).
• Proficiency in diagnosing and minor repairs of electronic and mechanical systems.
• Basic understanding of electrical circuits, dimming systems and residential construction.
• Experience with minor electrical work such as fixture replacements and small‑scale troubleshooting.
• Willingness to learn and assist with motorized shade installations.
• Customer‑oriented mindset and strong dedication to exceptional service.
• Physical ability to lift heavy objects and work in various weather conditions.
• Valid driver’s license with clean record.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Strong problem‑solving, time‑management and organizational skills.
• Ability to work collaboratively and communicate effectively with non‑technical customers.

Compensation: $24.00 per hour

Equal Opportunity Statement

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

Eligibility and Work Authorization

To be eligible for this role, you must be authorized to work in the United States. Visual Comfort & Co. does not offer employment‑based immigration sponsorship or assistance.