Delinquency Resolution Specialist

American First Credit Union; Brea (CA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

Long-term disability

AD&D insurance

401(k) with match

Free banking

Discounts on loans

Paid holidays

Vacation pay

Sick leave

Flexible spending accounts

Tuition reimbursement

Recognition programs

Job summary

American First Credit Union in Brea, CA is seeking a Loss Mitigation Officer to join our collections team. You will collect on delinquent loans and overdrawn accounts, evaluate member status, and propose modified payment schedules while maintaining strong member relations.

The onsite role offers a stable, rewarding career with competitive benefits, a collaborative work environment, and opportunities to apply compliance knowledge across the loan portfolio.

Qualifications

• Minimum one-year experience in collections.
• Knowledge of FDCPA, TCPA, and governing collection laws.
• Experience with automated collection systems and basic digital tools.

Responsibilities

• Collect on delinquent loans and overdrawn accounts.
• Evaluate members’ status and propose modified payment schedules.
• Process subpoenas and member levies as required.

Skills

Collections experience

FDCPA knowledge

TCPA knowledge

Automated collection systems

DocuSign

Microsoft Teams

Digital collaboration tools

Tools

Word processing

Spreadsheet software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Corporate, Brea, CA, US

22 days ago Requisition ID: 1217

Salary Range: $24.35 To $36.00 Hourly

As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. We are a $1 Billion financial institution located in Orange County looking for Collections Officer with excellent customer service skills, initiative and a desire to work in a team setting.

Position Summary

As a Loss Mitigation Officer, you will collect on delinquent loans and over-drawn accounts to minimize losses and ensure that Credit Union assets are adequately protected while maintaining favorable member relations. You will determine and recommend modified payment schedules and extensions by evaluating members’ present status in order to make provisions for recovering outstanding balances. In addition, this position is responsible for processing all types of member levies and subpoena requests.

Qualifications

• Minimum one-year experience in collections
• Working knowledge and experience in all phases of collections, including bankruptcy, repossessions, fraud, skip-tracing, small claims, and truth-in-lending requirements.
• Working knowledge of the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Federal and State collection laws terms and definitions
• Experience with automated collection systems including word processing and spreadsheet software.
• Experience working with digital signing software (DocuSign), video conferencing (Microsoft Teams), and the ability to use online and digital resources to collaborate with others remotely.

The salary range for this position is $24.35-$30.44-$-$36.00

The salary range for positions are based on current market industry studies as well as job evaluations.

During the offer phase Management will determine the appropriate compensation within the compensation range based on experience, education and internal equity.

Schedule

• Onsite Position Mon-Fri (40 hours a week) with an opportunity to work in a hybrid environment after 90 days of employment.
• Occasional late shift 11:15 am-7:45 pm
• Must Reside in California

Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services at the lowest possible cost. We offer excellent benefits:medical, dental, vision, paid life, Long term disability and AD&D insurance, generous 401(K) plan with employer match, free banking and discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs and much more.

To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx

We perform thorough background and credit check.

American First Credit Union is an EEO/AA/Disability/Vets Employer