Delicatessen Department Manager

Hy-Vee, Inc.; Oregon (WI); Presencial; USD 22.000 - 36.000; Jornada completa

Descripción de la vacante

Hy-Vee is seeking a Delicatessen Manager to lead our Delicatessen department, ensuring exceptional customer service, freshness, and quality. You’ll manage a team, supervise daily operations, and influence promotions and displays to enhance the in-store experience.

The role requires strong leadership, a focus on customer satisfaction, and the ability to analyze sales trends. This is a fast-paced food environment where team development and product quality are paramount.

Formación

• High school diploma or equivalent required.
• One or more years of related work experience preferred.
• Excellent customer service and leadership skills.

Responsabilidades

• Set and uphold department standards for service, cleanliness, sanitation, and profitability.
• Lead and develop a team in a fast-paced deli environment.
• Assist customers in locating products and provide a great shopping experience.
• Oversee scheduling, training, and performance management.
• Manage ordering, pricing, invoicing, and department bookkeeping.
• Analyze sales trends and plan promotions.

Conocimientos

Customer service

Leadership

Problem solving

Math skills

Communication

Discretion

Educación

High school diploma or equivalent

Descripción del empleo

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Delicatessen Manager

Department: Delicatessen

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It’s Important

As the Delicatessen Manager at Hy-Vee, you’ll lead one of our most visited departments, setting the standard for freshness, quality, and customer experience. From managing your team and overseeing daily operations to analyzing sales and planning promotions, your leadership shapes what customers find and feel every time they visit the deli. If you’re a natural leader who takes pride in a well-run department, loves developing a team, and thrives in a fast-paced food environment, this role is a great fit for you.

What You’ll Do

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink
• Understand and troubleshoot department equipment and coordinate maintenance as needed
• Conduct department inventory and manage product pre-orders
• Maintain compliance with Hy-Vee’s dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed
• You’ll receive direction and support from: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Food Service Director

Your Skills

• Deliver outstanding customer service and inspire your team to do the same
• Lead, motivate, and develop a team in a fast-paced food service environment
• Solve practical problems and make sound decisions with a variety of variables
• Use basic math skills, including fractions, decimals, and percentages
• Communicate clearly in writing and verbally with customers, employees, and vendors
• Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion
• High school diploma or equivalent required; one or more years of related work experience preferred

Reporting Relationships

Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Food Service Director

Direct Reports: Delicatessen Department Employees

Education And Experience

• High school diploma or equivalent required
• One or more years of related work experience preferred

Physical Requirements

• Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
• Continuously stand and walk on hard surfaces for extended periods
• Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
• Work in cooler or freezer environments for extended periods
• Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, and grind product
• Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
• Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
• Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Working Environment

This is a fast-moving, hands-on role where no two days are the same. You may encounter daily exposure to dust, noise, equipment movement hazards, and electrical shock, with occasional exposure to temperature extremes and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.