Delicatessen Clerk

Hy-Vee; Madison, Northern (WI, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee is seeking a Delicatessen Clerk to handle food safely, keep the work area clean, and provide courteous service. You will run registers, process payments, and greet customers in a fast-paced environment while upholding Hy-Vee standards and health guidelines.

The role emphasizes teamwork, attention to detail, and a positive customer experience, with duties ranging from order taking to stocking and sanitation. Prior customer service in retail is beneficial, and drug screening may be required.

Qualifications

• Must understand and follow verbal or demonstrated instructions; write identifying information and request supplies orally or in writing.
• Must be able to perform arithmetic calculations involving fractions, decimals and percentages.

Responsibilities

• Provide prompt, efficient and friendly customer service in the Delicatessen department.
• Greet customers, assist with product locations and carry or stock items as needed.
• Take customer orders at the delicatessen counter and process payments at the department registers.
• Ensure sanitation standards and cleanliness of work area; maintain freshness of displayed foods.
• Adhere to company policies and store guidelines; report to work as scheduled.
• Assist in other store areas as needed and handle routine tasks to support a positive shopping experience.

Skills

Customer service

Communication

Teamwork

Math basics

Job description

Additional Considerations (if any):Must be 18+**-****At Hy-Vee our people are our strength. We promise \"a helpful smile in every aisle\" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Delicatessen Clerk**Department:** Delicatessen**FLSA**: Non-Exempt**General Function**:As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department ManagerPositions that Report to you: None**Primary Duties and Responsibilities**:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store* Makes an effort to learn customers' names and to address them by name whenever possible.* Assists customers by: (examples include)+ escorting them to the products they're looking for+ securing products that are out of reach+ loading or unloading heavy items+ making note of and passing along customer suggestions or requests+ performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.* Takes customer orders at the delicatessen counter.* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.* Reviews orders for the day.* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.* Reviews the status and appearance of the food for freshness.* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.* Anticipates product needs for the department on a daily basis.* Prepares, finishes, and replenishes product as necessary.* Checks in product, puts product away, and may review invoices.* Runs the department registers and receives payment, makes change, etc., where applicable.* Removes trash in a timely manner.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities:*** Washes dishes as necessary.* Orders product and supplies as necessary.* Delivers orders as needed.* Prices products for customers as necessary.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics:*** Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing* Must be able to solve arithmetic calculations involving fractions, decimals and percentages.**Education and Experience:**Less than high school or equivalent experience and six months or less of similar or related work experience.**Physical Requirements:*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**:This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment.**Equipment Used to Perform Job:**Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.**Contacts:**Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.*