Deli Service Counter Manager

Festival Foods; Menasha (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Associate Discount 15% off groceries

Weekly pay and premium pay on Sundays/

Two-week advanced scheduling

Vision & dental insurance

Paid parental leave (3 weeks)

401(k) with company match

Job summary

Festival Foods in Menasha, WI is seeking a Deli Service Counter Manager to lead the deli team with a focus on guest service, product quality, and daily operations. You will oversee staffing, training, inventory, and counter presentation in a fast-paced grocery environment.

This full-time role requires 3+ years of leadership in retail or food service, excellent communication, and a strong safety mindset. You’ll report to the Deli Manager and contribute to a positive guest experience daily.

Qualifications

• 3+ years of leadership experience, preferably in retail or food service.
• Strong oral and written communication skills in a fast-paced environment.
• Solid knowledge of safety requirements and policies.

Responsibilities

• Provide excellent guest service and greeting; address questions and concerns professionally.
• Lead, support, and reinforce deli team culture and performance expectations.
• Partner with HR to maintain staffing levels and assist with interviews and offers.
• Provide thorough training for new deli associates and ongoing coaching.
• Ensure a positive guest experience and resolve issues promptly.
• Assist guests with locating items and addressing service or product concerns.
• Manage deli service counter presentation, inventory, and temperature logs.
• Maintain quality standards and accurate counts at daily checkpoints (e.g., 10 AM and 5 PM).
• Keep work areas clean, organized, and sanitized.
• Attend shifts reliably and arrange replacements as needed.
• Assist team with other duties as assigned.

Skills

Leadership

Guest service

Communication

Safety procedures

Retail knowledge

Education

High School Diploma or equivalent

Tools

POS system

Job description

Menasha

Full-Time

ABOUT FESTIVAL FOODS

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods Team as a Deli Service Counter Manager!

Job Title Deli Service Counter Manager

Reports To Deli Manager

Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Service Counter Manager to join our deli team in our retail grocery store environment, where you'll play a crucial role in overseeing all aspects of the deli service counter, working closely with your team to keep the counter stocked and fresh while providing exceptional guest service.

What You’ll Do

As a Deli Service Counter Manager at Festival Foods, your responsibilities will include

• Provide Helpful Service Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Lead and Support Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team.
• Staff Management Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers to qualified candidates.
• Training and Leadership Provide thorough and consistent training for new Deli associates and offer ongoing support to enhance retention.
• Ensure a Positive Experience Set a strong example for the team and ensure a positive customer experience.
• Offer Assistance Assist guests with locating items both on and off the sales floor, and address guest concerns with service or product-related issues.
• Inventory and Presentation Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards. Maintain accurate inventory and temperature logs.
• Quality Assurance Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM.
• Cleanliness and Organization Maintain a clean, organized, and sanitized work environment, including shelving, sales floors, and other necessary areas.
• Honor Commitments Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team Other duties as assigned.

What We’re Looking For

To succeed as a Deli Service Counter Manager at Festival Foods, you should have

• Experience High School Education or equivalent combination of education and experience, with at least 3+ years of leadership experience (preferably in retail or restaurant settings).
• Leadership Skills Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment.
• Communication Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment.
• Safety Knowledge A complete understanding of safety requirements and company safety policies, along with knowledge of proper procedures for equipment and safety hazards.
• Industry Knowledge Solid knowledge of the retail food business, perishable department operations, and merchandising, as well as the ability to make effective and timely decisions.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Lifting up to 50 pounds on an occasional basis.
• Full range of upper body motion.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures such as kitchens, coolers, freezers, and sales floors.

Work Schedule

The Deli Service Counter Manager is a full-time position. Shifts may vary and can include mornings, weekdays, weekends, and holidays based on business needs.

If you have prior food service or cashier leadership experience in fast food, restaurant, retail, or are just eager to apply your leadership experience in a grocery kitchen environment, this role is a great opportunity!

WHY YOU'LL LOVE IT HERE

• Associate Discount Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

1355 Oneida St

Menasha

WI

54952