Deli Service Associate - Customer-Focused & Fast-Paced

NetCost Market; Paramus (NJ); On-site; USD 22,000 - 25,000; Full time

Job summary

NetCost Market in Paramus, NJ is seeking a Service Department Associate to join our Deli Team. The role focuses on friendly customer service, quality control, and maintaining an attractive display, while handling inquiries, orders, and returns with speed and courtesy.

You will work across stations on the service counter, including hot/cold cases, sandwich, bakery, and juice bar, across opening, mid, and closing shifts. The position is full-time and located in Paramus.

Qualifications

• Ability to deliver friendly, courteous, prompt customer service
• 18 years or older
• Ability to read, write and do simple math problems
• Ability to interpret, understand and follow instructions and solve problems
• Able to work well with others as a team member
• A passion for serving people
• Physical Demands, including standing, walking, carrying, lifting, climbing, kneeling, ability to live up to 50 lbs.

Responsibilities

• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Effectively work any station on the service counter (hot case, cold case, sandwich station, bakery, juice bar), and any shift (opening, mid, closing).
• Effectively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximizes sales.
• Develop and maintain an understanding of the products you are selling/serving.
• Maintain a clean, appealing and sanitary work area in accordance with Health Department regulations.
• Operate and sanitize all Deli equipment in a safe and proper manner.
• Follow portion guidelines, and properly record all samples, demo product, and waste.
• Preserve an open level of communication and cooperation with all Kitchen staff, and ask for assistance on the Counter when necessary.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Deli Department meetings and all store meetings.
• Assist other team members in achieving the goals of the department and the store.
• Adhere to all Deli Department and store polices as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan.
• Maintain clean and neat appearance in compliance with Dress Code policy.
• Weight, wrap and price products for customers.
• Slice products/ cut larger pieces for display at the counter.
• Receive, inspect, and store products upon delivery to ensure its quality.
• Prepare and place products in display counter, so that they appear attractive and catch the customer’s eye.
• Keep the counter and work area clean.
• Maintain all food safety standards.
• Follow the instructions of managerial staff.
• Ensure customers are served quickly, efficiently and in a pleasant manner.
• Respond resourcefully to customer requests and concerns.
• Provide excellent customer service and ensure clients had an outstanding shopping experience.
• Other duties as assigned

Job description

NetCost Market in Paramus, NJ is seeking a Service Department Associate to join our Deli Team. The role focuses on friendly customer service, quality control, and maintaining an attractive display, while handling inquiries, orders, and returns with speed and courtesy.

You will work across stations on the service counter, including hot/cold cases, sandwich, bakery, and juice bar, across opening, mid, and closing shifts. The position is full-time and located in Paramus.