Deli Manager-ATX & Surrounding Areas

H.E.B.; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

H-E-B in Austin, TX is seeking a Deli Manager to lead the Food Services Department, ensuring product knowledge, planning, and absolutely safe food while driving profitability and delivering exceptional customer service.

The role requires overseeing staffing, scheduling, inventory control, shrink reduction, and budgeting, with a focus on merchandising, promotions, and achieving store sales goals in a fast-paced environment.

Qualifications

• Leadership experience in a complex retail environment.
• Experience in ordering, inventory maintenance and shrink control.
• Thorough understanding of retail accounting.
• Strong verbal/written communication and organizational skills.

Responsibilities

• Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; manages customer service, ordering, pricing, stocking, and merchandise signing; analyzes financial results.

Skills

Retail accounting

H-E-B systems XPTR IMS CICS2

Communication

Staff supervision

Inventory management

Customer service

Job description

Job Description

Responsibilities

Job Summary:As a Deli Manager, you are responsible for oversight of the Food Services Department, to include product knowledge, planning, organization, absolutely safe food, and controlling all areas to maximize financial goals and profitability, all while getting to know our Customers, and treating them to excellent service.

Key Responsibilities & Essential Functions:

Management

• Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
• Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results
• Responsible for overall direction, coordination, and evaluation of the department
• Manages Partner morale and retention
• Monitors department budget and payroll including product, labor, and expenses
• Orders product to maintain inventory
• May perform all duties of a representative or specialist as needed

Sales / Analytics

• Develops / leads a retail sales team to provide customer service at the highest level in all areas
• Effectively promotes services / products to maximize sales
• Executes merchandising programs
• Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic
• Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
• Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink
• Ensures highest level of quality and presentation in products and services
• Ensures availability of seasonal items
• Builds relationships with customers and builds customer service through Partners

Food Safety / Sanitation

• Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation
• Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Work Experience:

• of experience -
• Leadership experience in a complex environment with multiple direct reports -
• Experience in ordering -
• inventory maintenance -
• and shrink control -

Knowledge/Skills/Abilities:

• Thorough understanding of retail accounting -
• Proficiency on H-E-B systems (XPTR, IMS, CICS2) -
• Advanced verbal / written communication and organization skills -
• Ability to oversee a high-volume production team -
• Ability to demonstrate personal initiative and exceptional customer service -
• Ability to delegate, organize, and plan effectively -
• Ability to maintain an efficient operation, troubleshoot, and report any equipment malfunctions -
• Ability to supervise, train, and cross-train staff -

Education:

Licenses/Certifications:

Physical Demands & Working Conditions

• Function in a fast-paced retail environment
• Lift / carry 80 - 90 lbs on a regular basis up to 500 feet in distance
• Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift
• Possess hand / finger dexterity
• Safely maneuver around moving mechanical parts and equipment with risk of electrical shock
• Work in a cooler environment on a regular basis, and in an extreme cold environment on an occasional basis
• Work a flexible schedule, including opening, closing, and weekend shifts
• The noise level is usually moderate (rare exposure to extreme noise)

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.