Deli Manager Assistant Toppenish, WA

Albertsons Companies; Toppenish (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Albertsons Companies in Washington state seeks an Assistant Deli Manager to direct daily deli operations and supervise staff ensuring quality, safety and customer satisfaction. You will oversee product preparation, monitor freshness, and enforce sanitation standards while supporting store goals.

You will train and schedule associates, manage inventory and ordering, coordinate promotions, resolve customer concerns, and report to the Store Director; maintain accurate records and uphold company

Qualifications

• Experience managing a service deli and supervising staff.
• Knowledge of food safety, sanitation, and regulatory standards.
• Ability to order inventory and manage costs.
• Strong communication and conflict resolution skills.

Responsibilities

• Directs service deli operations and training of personnel.
• Ensures product quality, freshness, and safety standards.
• Maintains inventory, price signage, and daily records.
• Schedules associates to ensure coverage and service levels.
• Handles customer relations and resolves complaints.

Skills

Customer service

Leadership

Deli operations

Staff training

Food safety

Job description

Assistant Deli Manager: Reports to Store Director/Deli Manager

Position Purpose

Directs the operation of the service deli, including supervising and training personnel. Orders merchandise. Ensures customer service and product quality, freshness, safety and selection. In the absence of the Deli manager- You would be the Assistant Deli Manager

Key Responsibilities & Accountabilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in the service deli.
• Supervises the day to day functions of the service deli. Conducts daily inspections of all service deli sections and initiates corrective measures to ensure compliance with product quality, rotates products, maintains in stock conditions, code date standards, temperature, sanitation and safety requirements.
• Assists with all service deli duties such as: receiving, cleaning, preparing, cooking, slicing and packaging.
• Implements effective promotional and seasonal displays. Controls shrink and expenses. Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs. Maintains records on ad items movement.
• Orders, checks, receives and controls inventory to ensure adequate proper inventory level, product quality and freshness and to prevent the sale of out of code product. Takes periodic inventories, processes administrative paperwork and maintains accurate department records. Maintains and organizes service deli work area, cooler and freezer.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow. Complies with retail labeling laws, federal and state regulations and Company policies.
• Follows Company policy in handling re-worked and reduced-to-clear items. Complies with all federal, state and local health and food safety standards.
• Handles customer relations. Assists customers by taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.
• Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.
• Assists with answering and responding incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Assists with implementing emergency procedures in the event of equipment and computer software malfunctions.
• Schedule service deli associates to ensure adequate coverage and service levels. Ensures that all associates are trained and instructed in the proper performance of work duties. Monitors associate performance and reports observations to the Store Director. Reports associate complaints to the Store Director and assists with resolution.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

Other necessary and required duties.

Skills and Physical Requirements

• Requires working knowledge of all job duties within the Service Deli Department including food preparation and cooking.
• Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers. Ability to work quickly.
• Requires knowledge of employment laws and workplace practices.
• Requires a good understanding of Company practices and Service Deli Department policies and procedures. Requires the ability to judge and react to business activity.
• Must have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.
• Frequently lifts and maneuvers objects of varying dimensions and weights up to approx imately 55 lbs. Bends, stoops and reaches frequently and occasionally climbs ladders. Pushes and pulls fully loaded hand trucks, six-wheel carts and pallet jacks. Performs repetitious arm movement to decorate, prepare and package products.
• Manual dexterity and good eye-hand coordination are necessary. Must be able to operate kitchen utensils and equipment.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of taste, content and perishability of products, safety and sanitation procedures and department policies and procedures.
• Operates computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
• Utilizes cleaning supplies and equipment. Utilizes safety cutters and k