Deli Manager

Albertsons Companies; Scottsdale (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Albertsons Companies in Scottsdale, AZ, is seeking a Service Deli Supervisor to direct daily deli operations, supervise staff, and ensure the highest standards of product quality, freshness, and safety. You will manage inventory, assist with merchandising, train associates, handle customer questions and special orders, and uphold company policies while maintaining a clean, efficient service area.

This role requires strong leadership, excellent communication, and the ability to work nights,

Qualifications

• Requires strong leadership and people-management abilities.
• Excellent communication and interpersonal skills.
• Customer service focus with ability to handle complaints.
• Knowledge of food safety, sanitation and regulatory requirements.

Responsibilities

• Directs and supervises service deli operations and staff.
• Ensures product quality, freshness, safety and proper merchandising.
• Manages inventory, ordering, scheduling, and record-keeping.
• Monitors sanitation, safety standards and compliance with regulations.
• Resolves customer issues and handles special orders.

Skills

Leadership

Communication

Customer service

Food safety

Training

Job description

PURPOSE: Directs the operation of the service deli, including supervising and training personnel. Orders merchandise. Ensures customer service and product quality, freshness, safety and selection.

DUTIES AND RESPONSIBILITIES:

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson' philosophy of personalized service in the service

Supervises the day to day functions of the service deli. Conducts daily inspections of all service deli sections and initiates corrective measures to ensure compliance with product quality, rotates products, maintains in stock conditions, code date standards, temperature, sanitation and safety

Assists with all service deli duties such as: receiving, cleaning, preparing, cooking, slicing and

Implements effective promotional and seasonal displays. Controls shrink and expenses. Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs. Maintains records on ad items

Orders, checks, receives and controls inventory to ensure adequate proper inventory level, product quality and freshness and to prevent the sale of out of code product. Takes periodic inventories, processes administrative paperwork and maintains accurate department records. Maintains and organizes service deli work area, cooler and

Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow. Complies with retail labeling laws, federal and state regulations and Company

Follows Company policy in handling re-worked and reduced-to-clear items. Complies with all federal, state and local health and food safety standards.

Handles customers relations. Assists customers by taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.

Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail

Assists with answering and responding incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.

Assists with implementing emergency procedures in the event of equipment and computer software

Schedule service deli associates to ensure adequate coverage and service levels. Ensures that all associates are trained and instructed in the proper performance of work duties. Monitors associate performance and reports observations to the Store Director. Reports associate complaints to the Store Director and assists with resolution.

Maintains confidentiality concerning associates, store sales and other Company information.

Responsible for performing all job duties and responsibilities safely, accurately and with honesty and

Other necessary and required

SKILLS AND PHYSICAL REQUIREMENTS :

Requires working knowledge of all job duties within the Service Deli Department including food preparation and

Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers. Ability to work quickly.

Requires knowledge of employment laws and workplace practices.

Requires a good understanding of Company practices and Service Deli Department policies and procedures. Requires the ability to judge and react to business activity.

Must have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and

Frequently lifts and maneuvers objects of varying dimensions and weights up to approximately 55 lbs. Bends, stoops and reaches frequently and occasionally climbs ladders. Pushes and pulls fully loaded hand trucks, six-wheel carts and pallet jacks. Performs repetitious arm movement to decorate, prepare and package

Manual dexterity and good eye-hand coordination are necessary. Must be able to operate kitchen utensils and

Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of taste, content and perishability of products, safety and sanitation procedures and department policies and

Operates computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print

Utilizes cleaning supplies and equipment. Utilizes safety cutters and knives. Requires use of latex and heat resistance

Knowledge of profit and loss

May be required to work nights, early mornings, weekends and holidays. Scheduled hours will vary. Good attendance is required.

Exposure to potential hazards exists with respect to cooking procedures, equipment and work aids necessary to perfor