Deli Manager

Friendly Express, Inc.; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Friendly Express, Inc. is seeking a Deli Manager to lead daily deli operations, ensuring high-quality food preparation, service, and a safe, welcoming environment. You will manage staff, training, scheduling, and inventory to support store profitability while delivering exceptional customer experiences.

The role requires strong leadership, food-safety awareness, and a commitment to maintaining high standards in a fast-paced retail setting. 50-hour work weeks and flexible shifts may be required.

Qualifications

• Leadership and people management experience.
• Strong customer service orientation.
• Ability to train and coach staff effectively.
• Commitment to food safety and sanitation.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Oversee deli operations including food preparation and service to ensure quality and safety.
• Lead and develop the deli team, schedule shifts, and monitor performance.
• Ensure inventory control, ordering, and cost awareness to meet profitability goals.
• Maintain cleanliness, food safety standards, and compliance with health codes.
• Provide exceptional customer service and resolve customer concerns promptly.

Skills

Leadership

Customer service

Team management

Training & coaching

Multi-tasking

Education

Always Food Safe / Food Manager course

Tools

POS system

Job description

Description

Job Title: Deli Manager

Department: Food Service Operations

Job Summary

The Food Service Manager is responsible for the operation and management of the kitchen, dining room, and other appointed

food service areas. By utilizing the food service team, this manager is responsible for the efficient execution of all

fresh food/food service programs. The Food Service Manager is responsible for maintaining a safe, sanitary, and

appetizing food service environment. This manager will prepare and oversee food production ensuring food is properly

prepared, cooked, presented and served. The Food Service Manager ensures an exceptional customer experience by ensuring

and demonstrating world class customer service.

Essential Functions

• Ensure a positive shopping experience for all customers. Respond to and resolve customer complaints. Solicit customer feedback, input and information in order to formulate a plan for consistently meeting the expectations of all customers.
• Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee and beverages are available at all times.
• Responsible for meeting and/or exceeding food service profitability goals.
• Oversee the inventory and ordering of product and supplies.
• Ensure the routine maintenance and upkeep of all food service equipment and facilities.
• Analyze and react to Profit and Loss statements and utilize other reports and trends to identify areas of opportunity ensure profitability. Develop and execute action plans.
• Ensure the proper execution of all assigned food service marketing programs, promotions, campaigns, and strategies.
• Interact with, motivate, and encourage team members to promote all marketing initiatives.
• Execute the training, coaching, counselling, and performance management of Food Service Associates. Assist the Store manager with all matters relating to food service and store associates – recruiting, hiring, training, coaching, etc.
• Recognize and reward employees.
• Ensure training process is executed effectively and as designed. Conduct hands on training in order to validate that all associates are trained to perform their jobs safely and effectively. Oversee and monitor all aspects of training in order to ensure proficiency.
• Ensure execution of established safety, security, quality and store operation policies, procedures, and processes.
• Supervise the day-to-day task assignments and performance for all team members. Ensure Food Service workers have the tools, equipment, and supplies necessary to perform their jobs.
• Take customer orders; cook and prepare food items as necessary. Serve food in correct portions.
• Adhere to all policy, health code, and safety regulations for the service, preparation, and storage of food.
• Maintain proper stock levels for all serving, kitchen, dining, food preparation and condiment areas.
• Order, schedule and receive food, paper goods, and supplies from approved vendors.
• Ensure time/temperature rotations are adhered to. Ensure proper cooking and holding temperatures for prepared food items are followed.
• Practices, enforces and maintains safe food handling procedures at all times.
• Ensures the availability and quality of hot bar/warmer items and prepared food at all times.
• Work closely with the Store Manager to develop schedules, ensure efficient, productive staffing while adhering to labor budgets.
• Complete daily, weekly, and monthly reports and inventories correctly and timely.
• Follow and enforce Friendly Express uniform, appearance, and dress code policies.
• Adhere to and enforce the execution of established safety and security policies and procedures
• Check in external and internal vendors according to standards and procedures.
• Follow and enforce all company policies, procedures, and quality standards.
• Ensure proper operation and maintenance of store equipment. Ensure work orders are submitted in a timely manner and the appropriate person/agency is contacted in case of emergency or safety issues.
• Ensure all areas of store and surrounding grounds are neat, clean, and organized.
• Ensure that store is in compliance with health code requirements related to food service handling based on local, state and federal requirements.
• Ensures that robbery and incident prevention procedures are followed.
• Meet regularly with District Manager to discuss store opportunities.
• Reports all workers’ comp and customer accidents in a timely manner.
• Assume other duties and responsibilities as assigned to accommodate store operational needs.
• Lead by example with a sense of urgency and purpose, treating others with a positive and respectful attitude.
• Represent the Friendly Express brand by exemplifying Friendly Express core values.

Requirements

• 6 months experience preferred
• Must be willing to study for and pass the Always Food Safe / Food Manager course.
• Basic language and mathematical skills.
• Must be self-directed, needing little supervision.
• Must be detail oriented with exceptional organizational skills.
• Proven leadership skills and decision making ability.
• Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to 50 pounds.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to work 50 hours per week. Willingness and availability to work to work all shifts, weekends, nights, and holidays as required by the needs of the business.
• Must be able to reliably report to work on time, as scheduled.
• Must be responsible, dependable, and acceptable to change.