DELI/LEAD CLERK

Kroger Family of Companies; Troy (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Kroger Family of Companies in Troy, MI is seeking a Deli Department Lead to oversee daily operations, ensure fresh, quality selections, and deliver outstanding customer service.

You will train and develop staff, uphold food safety standards, manage inventory, and partner with the Food Service Manager to meet department goals.

The role emphasizes teamwork, adherence to company policies, and commitment to creating a safe, inviting environment for customers.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle stressful situations and multitask.
• Knowledge of basic math for cash handling and inventory.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to team.
• Collaborate with associates to achieve store goals.
• Set performance goals and empower staff to meet them.
• Train and develop associates and participate in appraisals.
• Ensure food safety compliance and proper temperatures.
• Assist in budgeting, inventory, and cost controls.

Skills

Effective communication

Math skills

Stress management

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.

• Communicate company, department, and job specific information to associates.

• Collaborate with associates and promote teamwork to help achieve company and store goals.

• Establish performance goals for department and empower associates to meet or exceed targets.

• Train and develop associates on performance of their job and participate in the performance appraisal process.

• Adhere to all local, state and federal laws, and company guidelines.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Slice deli meats and cheeses to customers’ requests using proper deli equipment.

• Offer product samples to help customers discover new items or products they inquire about.

• Inform customers of deli specials.

• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.

• Recommend deli items to customers to ensure they get the products they want and need.

• Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines.

• Prepare foods according to the food temperature logs and follow cooking instructions.

• Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the Deli.

• Stay current with present, future, seasonal and special ads.

• Assist Food Service Manager in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

• Assist Food Service Manager in planning, organizing and supervising the inventory process.

• Train department associates on inventory/stocking and Computer Assisted Ordering.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Knowledge of basic math Ability to handle stressful situations

Desired

• High school education or equivalent preferred

• Management experience preferred

• Retail experience

• Deli experience