Deli/Lead Clerk

Kroger; Shelby Township (MI); On-site; USD 38,000 - 59,000; Full time

Job summary

Kroger is seeking a Deli Department Supervisor to lead day-to-day deli operations, ensure safety and quality standards, and support achievement of sales and profit goals. You will guide staff, train associates, and maintain excellent customer service while upholding Kroger's core values of respect, integrity, and safety.

The role requires effective communication, teamwork, and the ability to manage multiple tasks in a fast-paced retail environment. Prior deli or retail experience is preferred.

Qualifications

• Effective communication is required to interact with customers and team members.
• Basic math skills for cash handling, pricing, and inventory tasks.
• Ability to remain calm and effective in stressful situations while meeting department goals.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates and align with company goals.
• Collaborate with associates and promote teamwork to achieve store goals.
• Set performance goals for the deli department and empower staff to meet targets.
• Train and develop associates and participate in performance appraisals.
• Adhere to all laws and company guidelines and maintain knowledge of products.

Skills

Effective communication

Basic math

Stressor handling

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customers' requests using proper deli equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli items to customers to ensure they get the products they want and need.
• Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the Deli.
• Stay current with present, future, seasonal and special ads.
• Assist Food Service Manager in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist Food Service Manager in planning, organizing and supervising the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations

Desired

• High school education or equivalent preferred
• Management experience preferred
• Retail experience
• Deli experience