Deli Lead

Kroger; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger in Louisville, KY is seeking a strong leader to elevate customer experience and drive performance in the deli department. You will interview, train, evaluate performance, reward and coach associates while upholding Kroger's core values of respect, integrity, diversity and safety.

Lead a team to deliver friendly service, manage shifts, ensure food safety, and align with store initiatives. This role requires a proactive, people-centric mindset and a commitment to excellence.

Qualifications

• Effective communication/customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Responsibilities

• Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
• Empowering associates to create a simple, fresh and inspired shopping experience for every customer
• Prioritizing and planning work activities by using time efficiently
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
• Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
• Ensure new associates are properly oriented to the department and understand the benefits of working
• Being committed to the company's customer and associate promise
• Supporting the Customer 1st team
• Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
• Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
• Executing on all action plans and daily priorities including performance goals and best practices
• Adherence to all food safety regulations and guidelines
• Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
• Staying current with present, future, seasonal, and special ads
• Promoting corporate brands to customers and ensuring associates are educated
• Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
• Providing appropriate, actionable feedback to help teams and individuals grow
• Help associate identify how their work aligns with key store initiatives
• Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
• Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary
• Creating/executing sales promotions in partnership with store management
• Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
• Assisting store management in preparing the store/department budget and conducting profit and loss reviews
• Taking appropriate action on all financial reports
• Developing/implementing a department business plan to achieve desired results
• Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodations

Skills

Effective communication

Leadership

Flexibility

Stress management

Supervisory skills

Customer service

Math basics

Job description

Job Description

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged


• Empowering associates to create a simple, fresh and inspired shopping experience for every customer


• Prioritizing and planning work activities by using time efficiently


• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions


• Communicate the company, department, and job-specific information to associates including information from board meetings and huddles


• Ensure new associates are properly oriented to the department and understand the benefits of working


• Being committed to the company's customer and associate promise


• Supporting the Customer 1st team


• Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress


• Consistently being on time for work and meetings and ensuring responsibilities are covered when absent


• Executing on all action plans and daily priorities including performance goals and best practices


• Adherence to all food safety regulations and guidelines


• Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management


• Staying current with present, future, seasonal, and special ads


• Promoting corporate brands to customers and ensuring associates are educated


• Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand


• Providing appropriate, actionable feedback to help teams and individuals grow


• Help associate identify how their work aligns with key store initiatives


• Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals


• Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary


• Creating/executing sales promotions in partnership with store management


• Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary


• Assisting store management in preparing the store/department budget and conducting profit and loss reviews


• Taking appropriate action on all financial reports


• Developing/implementing a department business plan to achieve desired results


• Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates


• Ability to work cooperatively in high paced and sometimes stressful environment


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults


• Must be able to perform the essential functions of this position with or without reasonable accommodations

Qualifications

Minimum

• Effective communication/customer service skills


• Knowledge of basic math


• Ability to handle stressful situations


• Ability to lead other associates


• Flexibility in work schedule


• Successful completion of basic and supervisory skills