DELI/DEPT LEADER

Kroger; Lake Orion (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated leader to foster a positive and engaging customer experience. This role involves guiding associates, ensuring exceptional service, and maintaining a productive work environment. You will empower your team to deliver a fresh shopping experience while adhering to safety and quality standards. With comprehensive benefits and opportunities for growth, this position offers a chance to thrive in a supportive culture where your contributions truly matter. If you are passionate about leadership and customer service, this is the perfect opportunity for you.

Benefits

Extensive Healthcare Coverage

Flexible Scheduling

Employee Assistance Program

Discounts on Purchases

Tuition Reimbursement

Training Programs for Growth

Qualifications

• Ability to handle stressful situations and guide associates effectively.
• Completion of basic and supervisory skills training is essential.

Responsibilities

• Create an uplifting work environment and empower associates.
• Manage scheduling and ensure adherence to food safety regulations.
• Develop and implement a department business plan to achieve targets.

Skills

Leadership Skills

Basic Math Knowledge

Stress Management

Flexibility in Work Schedule

Education

Completion of Basic and Supervisory Skills Training

Job description

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding, and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Establish an uplifting work environment that allows associates to feel valued, appreciated, and engaged
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer
• Prioritize and plan work activities efficiently
• Identify and resolve problems promptly by gathering and analyzing information and developing solutions
• Communicate company, department, and job-specific information to associates, including updates from meetings and huddles
• Ensure new associates are properly oriented and understand the benefits of working here
• Commit to the company's customer and associate promises
• Support the Customer 1st team
• Delegate work assignments appropriately, providing clear directions and monitoring progress
• Maintain punctuality and ensure responsibilities are covered during absences
• Execute action plans and daily priorities, including performance goals and best practices
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying management
• Stay current with present, future, seasonal, and promotional advertisements
• Promote corporate brands and ensure associates are knowledgeable
• Manage scheduling of Deli associates to meet customer demand
• Provide actionable feedback to support team and individual growth
• Help associates understand how their work aligns with store initiatives
• Communicate priorities and goals clearly and recognize progress
• Maintain and explain product knowledge to assist associates and customers
• Create and execute sales promotions with store management
• Monitor and control supply expenses to ensure resources are available
• Assist in preparing budgets and conducting profit/loss reviews
• Take appropriate actions based on financial reports
• Develop and implement a department business plan to achieve targets
• Supervise and coach Deli associates, conduct performance reviews, and provide rewards and feedback
• Work effectively in high-paced and stressful environments
• Manage conflicts professionally and cooperatively
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when needed to resolve issues
• Support and assist with interactions involving minors, individuals with special needs, and older adults
• Perform essential functions of the position with or without reasonable accommodations

Qualifications

Minimum

• Knowledge of basic math
• Ability to handle stressful situations
• Leadership skills to guide other associates
• Flexibility in work schedule
• Completion of basic and supervisory skills training

Job Info

• Job Identification 122893
• Category: Store Operations
• Posting Date: 05/06/2025, 04:00 AM
• Location: 3097 S Baldwin Rd, Lake Orion, MI, 48359, US (On-site)

The Kroger Family of Companies offers comprehensive benefits supporting your Well-Being, including Physical, Emotional, Financial, and more. We help you thrive with:

• Extensive healthcare coverage including medical, dental, vision, and prescriptions
• Flexible scheduling with paid time off, holidays, and sick leave
• Free counseling and financial coaching through our Employee Assistance Program
• Discounts on purchases including food, travel, and technology
• Up to $21,000 in tuition reimbursement through our Continuing Education program
• Opportunities for growth via training programs and diverse career paths

Founded over a century ago in Cincinnati, Kroger has grown into America's largest grocer with nearly 2,800 stores across 35 states. We are committed to diversity, innovation, and creating exceptional experiences for our customers and communities. We value our people and aim to provide the resources you need for success at work and in life. If you are caring, purpose-driven, and eager to learn, your potential is limitless. Apply today to join our Kroger family!