DELI/DEPT LEADER

Kroger; Colorado; On-site; USD 52,000 - 66,000; Full time

Job summary

Kroger in Colorado seeks a deli leadership professional to elevate the customer experience through exceptional service and by coaching associates to meet store goals. You will interview, train, evaluate performance, and reward team members while upholding Kroger's values of respect, integrity, and safety.

Responsibilities include scheduling, providing clear direction, and ensuring proper onboarding. The role emphasizes safety, budgeting awareness, and promoting Kroger brands to customers.

Qualifications

• Excellent communication and customer service skills.
• Basic math ability and numeracy.
• Ability to stay composed under pressure in a busy store.
• Experience leading and motivating a team.
• Flexible availability to cover store hours.
• Completion of supervisory skills training or equivalent.

Responsibilities

• Create an uplifting, friendly customer experience through outstanding service.
• Interview, train, evaluate performance, reward, and coach associates.
• Communicate store goals, department priorities, and updates from meetings.
• Ensure new associates are oriented and understand benefits.
• Schedule deli associates to meet customer demand and coverage needs.
• Provide constructive feedback and coaching to help teams grow.
• Promote safety and food safety regulations within the department.
• Assist store management with budget prep and P&L reviews.

Skills

Effective communication

Customer service

Basic math

Stress management

Leadership

Flexible scheduling

Supervisory skills

Job description

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
• Empowering associates to create a simple, fresh and inspired shopping experience for every customer
• Prioritizing and planning work activities by using time efficiently
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
• Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
• Ensure new associates are properly oriented to the department and understand the benefits of working
• Being committed to the company's customer and associate promise
• Supporting the Customer 1st team
• Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
• Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
• Executing on all action plans and daily priorities including performance goals and best practices
• Adherence to all food safety regulations and guidelines
• Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
• Staying current with present, future, seasonal, and special ads
• Promoting corporate brands to customers and ensuring associates are educated
• Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
• Providing appropriate, actionable feedback to help teams and individuals grow
• Help associate identify how their work aligns with key store initiatives
• Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
• Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary
• Creating/executing sales promotions in partnership with store management
• Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
• Assisting store management in preparing the store/department budget and conducting profit and loss reviews
• Taking appropriate action on all financial reports
• Developing/implementing a department business plan to achieve desired results
• Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodations

Minimum

• Effective communication/customer service skills
• Knowledge of basic math
• Ability to handle stressful situations
• Ability to lead other associates
• Flexibility in work schedule
• Successful completion of basic and supervisory skills