Deli Department Manager

Ridley’s Family Markets; Pocatello (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Ridley’s Family Markets is seeking a Deli Department Associate to deliver excellent customer service, plan and execute merchandising strategies, and support department operations. The role requires prior deli experience, forklift certification, basic math, and strong teamwork.

Responsibilities include maintaining inventory, training staff, coordinating with other departments, and ensuring compliance with safety and company policies.

Qualifications

• Certification required for operation of forklift and/or pallet jack.
• Ability to write, speak, hear, and understand spoken word; read safety manuals.
• Basic computer skills; MS Excel and Word required.
• Must have previous deli experience.
• Basic math skills including money, weight, measurement, and percentages.

Responsibilities

• Exhibit and develop maximum customer relations through friendly and courteous behavior.
• Promote a high level of morale within department and store.
• Maintain good working relationships with other department managers to improve sales storewide.
• Plan aggressive merchandising programs for increased sales; assist cross-merchandising ideas.
• Assist in planning, organization, and direction of deli department activities.
• Know and cost out all material to determine proper retails.
• Develop and grow department personnel through training, evaluation, and counseling.
• Teach fundamentals of deli production: mixing, scaling, cooking, frying, finishing.
• Assist in maintaining department labor and inventory within budgets and guidelines.
• Conduct receiving, storing, pricing, and merchandising of all deli products.
• Maintain coordination with other departments for smooth flow of products and service.

Skills

Customer service

Communication

Team collaboration

Basic math

Leadership & coaching

Inventory awareness

Education

High school diploma or equivalent

Tools

Forklift operation

Pallet jack

MS Excel

MS Word

Job description

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible ‘Reasonable Accommodations’ will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties.

1. Exhibit and develop maximum customer relations through friendly and courteous behavior.
2. Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
3. Maintain good working relationships with other department managers with the objective of improving sales storewide.
4. At all times remember that our success will be dependent upon our ability to work together.
5. Comply with all company policies, programs and directives as specified in the Code of Conduct.
6. Provide a professional example for other store team members to follow through coaching and personal evaluations.
7. Assist in the planning, organization, and direction of the activities of the Deli Department.
8. Know and have the ability to cost out all material to determine proper retails.
9. Aid in the development and growth of all department personnel by ensuring regular implementation of company training, evaluation, and counseling procedures.
10. Possess sufficient knowledge and ability to teach others all fundamentals of deli production. This will include mixing, scaling, cooking, frying and finishing.
11. Plan aggressive merchandising programs for increased sales. Assist management with cross merchandising ideas with other departments.
12. Assist in maintaining effective control of department labor and inventory in line with established budgets and guidelines.
13. Assist in maintaining effective department security in compliance with company policy and directives.
14. Maintain an awareness of competitive activity within the store marketing areas at all times as it relates to the Deli Department. Also, maintain awareness and concern for the company's interest and investment at all times through the regular practice of sound, honest judgment.
15. Conduct the receiving, storing, pricing and merchandising of all deli products.
16. Maintain a high level of coordination and communication with other departments to ensure a smooth flow of products and service throughout the store and within the deli operation.
17. Maintain adequate and appropriate department records at all times.

Requirements

CERTIFICATES/LICENSES: Certification required for operation of forklift and/or pallet jack. City, county, state, and/or federal certifications may be required.

COMMUNICATION: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members and guests. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.

COMPUTER: Basic computer skills required. Excellent computer skills, including MS Excel, Word, etc. required.

EQUIPMENT: Required to use or operate pallet jack, forklift, box cutters, ordering machine, computer, two-wheeler, etc. List other individual department equipment.

EXPERIENCE: Must have previous deli experience.

MATH: Basic math skills required. Basic math skills using units of money, weight, measurement, volume addition, subtraction, multiplication, division, and percentages required. An understanding of gross projections, transmittals, weekly summaries, invoices, transfers, labor goals, inventory, and other paperwork as assigned by store management is required.

MINIMUM AGE: 18 years of age. 21 years of age required to sell tobacco products and/or alcohol.

REASON ABILITY: Ability to apply common sense understanding to instructions furnished in written, oral, or diagram form or when helping resolve a team member or guest concern. Ability to lift 50lbs or more. Ability to stand for an extended period of time. Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.