Deli Department Lead: Elevate Quality & Customer Experience

Shaw’s and Star Market; Brockton (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health benefits

Time off

Job summary

Shaw’s and Star Market in Brockton, MA is seeking a Deli Department Manager to lead daily deli operations, drive sales, and uphold food safety and quality standards in a fast-paced, guest-focused environment.

You will hire and train deli associates, schedule staff, manage ordering and inventory, and ensure engaging merchandising while delivering a great customer experience.

This role offers career growth within a values-driven team and opportunities to contribute to community flavors.

Qualifications

• Oversee daily deli operations with focus on customer service and food quality.
• Lead team development and coaching to meet department goals.
• Review sales, labor, and inventory metrics to plan staffing and ordering.

Responsibilities

• Oversee daily operations of the Deli Department with a strong focus on customer service, food quality, and department readiness.
• Create a fast, friendly, customer-first environment and resolve customer questions, concerns, and special requests.
• Execute merchandising plans, planograms, promotional sets, and seasonal programs.
• Oversee preparation, slicing, cooking, packaging, and merchandising of deli items following company recipes and standards.
• Maintain full, fresh, and visually appealing service case, grab-and-go, and hot case displays.
• Manage ordering, inventory, shrink, production logs, and waste reporting.
• Build and manage schedules aligned with sales volume and labor targets.
• Hire, train, coach, and develop deli associates while promoting teamwork and accountability.
• Ensure strict compliance with food safety, sanitation, temperature controls, and regulatory requirements.

Job description

Shaw’s and Star Market in Brockton, MA is seeking a Deli Department Manager to lead daily deli operations, drive sales, and uphold food safety and quality standards in a fast-paced, guest-focused environment.

You will hire and train deli associates, schedule staff, manage ordering and inventory, and ensure engaging merchandising while delivering a great customer experience.

This role offers career growth within a values-driven team and opportunities to contribute to community flavors.