Deli Clerk 685

Kroger-54356a7; Birmingham (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger is seeking a Deli/Bakery/Bistro Associate to create outstanding customer experiences and maintain a safe, clean environment. Assist department goals and ensure quality standards are met. Embrace core values and support a Customer 1st strategy.

Responsibilities include answering customer questions, slicing deli items, preparing bakery items, stocking merchandise, and complying with safety and sanitation guidelines.

Qualifications

• Customer service experience preferred.
• Ability to answer questions about deli/bakery products.
• Knowledge of food safety practices and regulations.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment for customers and respond to product questions.
• Slice deli meats and cheeses to customer specifications.
• Prepare deli/bakery/bistro items per customer requests.
• Inform customers of specials and maintain fresh, correctly portioned products.
• Adhere to safety procedures and operate equipment properly.

Skills

Customer service

Product knowledge

Food safety

Teamwork

Tools

Slicer

Ovens

Refrigerators

Scale

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customer's requests using proper deli equipment.
• Prepare deli/bakery/bistro items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Inform customers of deli/bakery/bistro specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
• Use all equipment in deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare food to Company standards.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.