Deli Clerk

Kroger; Pekin (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Pekin, IL is seeking a friendly Grocery Clerk (Bakery/Deli) to create an outstanding customer experience through service and product knowledge. You will prepare items, help customers, and maintain clean, safe departments.

Ideal candidates have strong customer service skills, basic math, and the ability to follow food safety guidelines. Experience in retail or bakery/deli is helpful; willingness to obtain a food handler permit is required after employment.

Qualifications

• Customer service skills required.
• Effective communication skills required.
• Knowledge of basic math required.
• Ability to obtain a current food handler permit once employed.

Responsibilities

• Prepare bakery items per customer requests using proper equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery and deli specials.
• Provide customers with fresh products and correct portions.
• Recommend deli/bakery items to meet customer needs.
• Use bakery equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare and mix ingredients using utensils.
• Package, label and inventory ingredients.
• Check product quality and review sell-by dates.
• Use kitchen equipment (stove, scale, fryer, steamer, robot coupe).
• Label, stock and inventory merchandise.
• Report discrepancies to the department manager.
• Understand store layout to locate products.
• Stay current with ads and promotions.
• Gain knowledge of products and respond to questions.
• Maintain inventory awareness and note discrepancies.
• Maintain proper temperatures in cases and coolers.
• Promote trust and respect among associates.
• Create an inviting environment for customers.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Work cooperatively in high-paced environments.
• Manage conflicts calmly.
• Maintain honesty and integrity with customer/business information.
• Follow directions and seek assistance when needed.
• Assist minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Customer Service skills

Effective communication

Basic math

Food handler permit

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Desired Previous Job Experience

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience