Deli Clerk

Coma Coffee Roasters; Matthews (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid vacation

Possibility to earn more hourly

Work life balance

Job summary

Nonna Maria’s, a neighborhood Italian deli, seeks a friendly Deli Clerk to welcome guests, assemble sandwiches, and share stories behind our signature offerings.

You’ll handle food preparation, maintain safe, clean displays, and support catering events while delivering warm hospitality that reflects our family heritage.

Qualifications

• Experience in deli, counter-service, or food-handling preferred.
• Strong customer-service skills and a friendly demeanor.
• Basic food-safety knowledge; willingness to train for certification.
• Able to multitask and manage time in a fast-paced environment.

Responsibilities

• Greet and assist customers with friendly, knowledgeable service and upsell sandwiches or catering options.
• Assemble handcrafted sandwiches with care, slice meats and cheeses, and present items attractively.
• Know the menu inside out and answer questions about products and stories behind offerings.
• Follow food-handling protocols, maintain hygienic counters, and ensure quality standards.
• Collaborate with kitchen and front-of-house teams for smooth service and restocking.
• Assist in fulfilling catering orders and ensure correct packaging and delivery.

Skills

Customer service

Hospitality

Multitasking

Food safety knowledge

Job description

At Nonna Maria’s, we bring the heart of Italy to your table. Rooted in generational family traditions, we serve authentic Italian flavors—from savory sandwiches and fresh-made pasta to gourmet meats, cheeses, and sweets—all in an atmosphere that feels like home. We’re more than a deli; we’re a local destination for indulgent eats, catered gatherings, and a taste of family heritage.

Role Overview

As a Deli Clerk, you’ll be the face of our deli—serving up handcrafted goodness, guiding customers through our offerings, and maintaining the charm and authenticity that define our brand. Your role blends precision, passion, and hospitality in every sandwich, smile, and slice.

Key Responsibilities

• Customer Engagement & Service

  Greet and assist customers with friendly, knowledgeable service. Recommend sandwiches, specialty products, or catering options based on their preferences.

• Product Preparation & Presentation

  Assemble handcrafted sandwiches with attention to quality, balance, and visual appeal. Slice imported meats and cheeses, plate fresh pasta, arrange display items, and ensure the deli case looks inviting and clean.

• Product Knowledge

  Know our menu inside and out—from signature sandwiches like The Brando or Chicken Parmigiana, to fresh pasta and imported Italian treats. Answer customer questions and share stories behind our offerings.

• Food Safety & Cleanliness

  Follow food-handling protocols, maintain personal and counter hygiene, sanitize surfaces, and ensure all products meet our high-quality standards.

• Team Collaboration

  Coordinate with kitchen and front‑of‑house staff for seamless service. Assist in ordering ingredients, restocking displays, and rotating older products to reduce waste.

• Catering & Event Support

  Assist in fulfilling catering orders for events—whether corporate gatherings, birthday celebrations, or holiday parties. Help package, label, and ensure accurate delivery of catering menu items.

Qualifications

• Previous deli, counter-service, or food-handling experience preferred (Italian deli experience is a plus).

• Strong customer-service skills with a friendly, inclusive demeanor.

• Basic food safety knowledge; willingness to train for proper certification if needed.

• Ability to multitask and manage time effectively in a fast‑paced environment.

• Reliable, punctual, and able to work varied shifts including weekends.

• Passion for food, especially authentic Italian cuisine, and an appreciation for tradition and flavor.

Incentives:

• Paid vacation
• Possibility to earn more hourly
• Work life balance

Why You’ll Love Working Here

• Be part of a community‑oriented deli where every customer feels like family.

• Work in a vibrant, authentic Italian environment that celebrates tradition and genuine hospitality.

• Play a vital role in both day‑to‑day service and special events—from intimate dinners to full‑scale catering.

• Meet and delight customers with flavorful, handcrafted goods—creating memorable "love‑at‑first‑bite" moments.