Deli/Bakery Clerk

Kroger-54356a7; Charlottesville (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is hiring a Grocery Clerk (Bakery/Deli) in Charlottesville, VA. The role focuses on preparing bakery items to customer specifications, offering samples, and promoting store specials.

You will ensure freshness, proper portioning, and accurate labeling while using bakery equipment safely. The position requires strong customer service, clear communication, basic math skills, and the ability to work under pressure.

Qualifications

• Customer service skills; able to engage with shoppers.
• Effective communication with customers and teammates.
• Knowledge of basic math for handling cash and measurements.
• Ability to obtain a current food handler permit after employment.
• Ability to handle stressful situations while maintaining accuracy.

Responsibilities

• Greet customers and prepare bakery items per requests using bakery equipment.
• Offer samples and inform customers about specials.
• Maintain freshness and correct portion sizes to prevent shrink.
• Recommend bakery/deli items to meet customer needs.
• Operate equipment safely (refrigerators, slicers, ovens) per guidelines.
• Prepare, label, package, and inventory ingredients and products.
• Monitor temperature logs and ensure proper case temperatures.
• Keep store layout and product knowledge up to date for customer inquiries.

Skills

Customer service skills

Effective communication

Basic math

Food handler permit

Ability to work under pressure

Job description

Responsibilities for Candidates:

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Display a positive attitude.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications for Candidates:

• Must be 18 years or older.
• Customer Service skills.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain current food handlers permit once employed.
• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
• Create an outstanding customer experience through exceptional service.

Desired Previous Job Experience:

• Customer Service skills.
• Bakery or Deli experience is helpful.
• Retail experience.