DELI/BACKUP ASST DEPT LEADER

Kroger; Suffolk (VA); On-site; USD 17,000 - 26,000; Full time

Job summary

Kroger is seeking a Deli Department Supervisor to support the Deli Manager in Suffolk, VA. The role emphasizes staffing, training, and directing associates to deliver prompt, courteous service while maintaining high food safety and merchandising standards.

Responsibilities include scheduling, temperature logging, ordering, pricing and promotions, and teamwork to meet department goals. Must uphold safety policies and lead by example.

Qualifications

• Experience in deli or grocery operations preferred.
• Ability to train and schedule associates and meet service goals.
• Knowledge of safety, sanitation and employment regulations.
• Capability to manage inventories and pricing displays.

Responsibilities

• Assist Department Manager with staffing and scheduling.
• Ensure timely, courteous customer service.
• Monitor temperature logs and food safety compliance.
• Use ordering systems to manage stock and receiving.
• Price, display and rotate deli merchandise.
• Support merchandising and promotional activities.
• Enforce company policies and maintain a respectful work environment.
• Provide input on budgets and department goals.
• supervise and coach associates; conduct reviews.

Skills

Communication skills

People management

Stress handling

Production & merchandising

Safety compliance

Tools

Slicing equipment

Power tools

Box cutters

Balers / compactors

Job description

Job Description

Assist Department Manager in planning, organizing, training and directing Deli Department associates; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Keep department temperature logs accurately updated and maintained. Train and follow up with Deli associates on temperature logs to guarantee accurately recorded temperatures.
• Respond promptly, tactfully, calmly, courteously and professionally to customer or associate comments, complaints, requests, accidents and questions.
• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager's absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures. Maintain floor, shelf and deli areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrated aptitude to manage people and organize workloads.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Knowledge of applicable laws and regulations related to employment practices, and safety.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate slicing equipment.
• Qualified and able to operate power machinery and work with various job tools-power jacks, box cutters, balers, and compactors.

Desired

• Deli work experience or similar experience.
• Past work record reflects dependability and integrity.