DELI/BACKUP ASST DEPT LEADER

Kroger; Mechanicsville (VA); On-site; USD 36,000 - 46,000; Full time

Job summary

Kroger in Mechanicsville, Virginia is seeking a Deli Department Supervisor to assist the Department Manager in planning, organizing, training and directing deli associates while delivering prompt, courteous service and upholding the company's core values.

You will manage staffing, schedules, temperature logs, pricing, product displays, and promotions, while using computer assisted ordering to maintain appropriate inventory, and coaching staff to achieve goals safely and respectfully.

Qualifications

• Weekend and holiday work availability.
• Effective written and verbal communication skills.
• Demonstrated aptitude to manage people and organize workloads.
• Able to tactfully and calmly handle stressful situations.
• Possess abilities and skills for effective production, merchandising and customer services.
• Understanding of all key components of department operations.
• Knowledge of applicable laws and regulations related to employment practices, and safety.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate slicing equipment.
• Qualified and able to operate power machinery and work with various job tools-power jacks, box cutters, balers, and compactors.

Responsibilities

• Assist Department Manager in planning, organizing work, staffing needs and training associates to ensure prompt courteous service.
• Keep temperature logs updated and ensure accurate records were kept.
• Respond to customer or associate comments, complaints, requests, incidents and questions.
• Use Computer Assisted Ordering to manage ordering and balance on hand in the Department Manager's absence.
• Perform and direct others in pricing and displaying merchandise; maintain signage, rotation, freshness and space allocation.
• Engage staff in merchandising techniques, customer service and promotional activities.
• Implement company programs and ensure compliance with policies, including harassment/safety.
• Provide input on department budgets, goals and results.
• Maintain equipment and deli areas clean and sanitary.
• Promote, communicate and implement company initiatives to the team.
• Supervise and coach direct reports; conduct performance reviews.

Skills

People management

Communication skills

Stress management

Merchandising

Customer service

Production knowledge

Safety awareness

Regulatory knowledge

Equipment operation

Tools

Slicing equipment

Power machinery

Box cutters

Balers

Compactors

Job description

Job Description

Assist Department Manager in planning, organizing, training and directing Deli Department associates; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Keep department temperature logs accurately updated and maintained. Train and follow up with Deli associates on temperature logs to guarantee accurately recorded temperatures.
• Respond promptly, tactfully, calmly, courteously and professionally to customer or associate comments, complaints, requests, accidents and questions.
• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager's absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures. Maintain floor, shelf and deli areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrated aptitude to manage people and organize workloads.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Knowledge of applicable laws and regulations related to employment practices, and safety.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate slicing equipment.
• Qualified and able to operate power machinery and work with various job tools-power jacks, box cutters, balers, and compactors.

Desired

• Deli work experience or similar experience.
• Past work record reflects dependability and integrity.