DELI/ASST DEPT LEADER

Kroger; West Bend (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

The Kroger Co. in West Bend, Wisconsin is seeking a Deli Department professional to deliver outstanding customer experiences while maintaining a safe, clean environment and achieving department goals.

You will monitor department activities, train associates, manage scheduling, and participate in performance reviews, pricing updates, and promotions with store leadership. A strong emphasis on teamwork and customer service aligns with Kroger’s values of respect and safety.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• High School Diploma or GED is preferred.
• Any management experience is beneficial.
• Any deli/retail experience is helpful.
• Second language (speaking, reading and/or writing) preferred.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that makes customers feel welcome and valued by answering questions and suggesting products
• Inform customers of specials and offer samples to help discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve results
• Coordinate sales promotions with store management
• Educate associates about in-store promotions that affect the department
• Prepare seasonal critiques for the sales/merchandising supervisor
• Manage period promotional plans for the department
• Assist with budgeting, expense control, and profit/loss reviews
• Schedule price changes and update shelf tags
• Plan inventory processes and train associates on stock and CAO
• Ensure proper temperatures and temperature logs for cases and coolers
• Enforce safety procedures and report safety issues
• Report safety risks or illegal activity
• Adhere to laws and company guidelines
• Work cooperatively in high-paced environments and manage conflict effectively
• Provide support to customers including minors and seniors
• Perform essential job functions with or without accommodation

Skills

Communication skills

Math basics

Stress management

Food handler permit

Education

High School Diploma or GED

Food handler permit

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Deli department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Excellent oral/written communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed

DESIRED

• High School Diploma or GED
• Any management experience
• Any deli/retail experience
• Second language (speaking, reading and/or writing)