DELI/ASST DEPT LEADER

Kroger Family of Companies; Tualatin (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

Kroger Family of Companies in Oregon is seeking a Deli Department Manager to lead a team, ensure product quality, and deliver outstanding customer service in a fast-paced store environment.

You will develop schedules, train staff, manage the department budget, execute promotions, and maintain safety and sanitation standards, while supporting store goals.

Strong communication, math skills, and a current food handler permit are required, plus experience in deli or retail management is a plus.

Qualifications

• Excellent oral and written communication required.
• Basic math skills for tills and inventory.
• Ability to work under stress in a fast-paced environment.
• Current food handler permit required upon employment.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to staff.
• Establish department performance goals and meet targets.
• Schedule to manage customer volume.
• Train associates and participate in performance appraisals.
• Ensure safety, temperature logs, and quality standards.
• Assist in budgeting, expenses, and financial reports.
• Plan pricing changes and maintain shelf tags.
• Support promotions and educate staff on in-store promos.
• Maintain a clean, welcoming environment for customers.

Skills

Communication skills

Basic math

Stress management

Food handler permit

Education

HS diploma / GED

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Deli department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Excellent oral/written communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed

DESIRED

• High School Diploma or GED
• Any management experience
• Any deli/retail experience
• Second language (speaking, reading and/or writing)