Deli and Bakery Lead

Meijer Great Lakes; Hilliard (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes is seeking a proactive team member to contribute to a superior shopping experience for customers. You will engage with teammates, manage daily tasks, and coach others to meet service and sales goals.

The role emphasizes training involvement, adherence to safety standards, and supporting department scheduling while upholding Meijer values of diversity and inclusion. Flexible, customer-centric environment.

Qualifications

• Passion for customer service with engagement that welcomes customers and teammates.
• Proactive communication with customers and peers.
• Strong verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking to improve processes and service.

Responsibilities

• Engage peers to deliver the best possible shopping experience, including checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach others to exceed customer service and sales goals and follow Meijer standards.
• Assist with training new team members and cross-training high-potential staff.
• Help with department scheduling to boost engagement and store profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide team on food safety standards and safe practices.
• Lead in ordering, receiving, stocking, pricing and displays where applicable.
• Foster an inclusive Meijer culture and value diversity in the team.
• Operate a register and manage cash handling when needed.
• Operate powered equipment where applicable and participate in inventories.
• May act in Lead capacity in other departments as required.

Skills

Customer service

Initiative

Communication skills

Teamwork

Creative thinking

Influencing others

Rapport building

Physical ability

Execution experience

Diversity & inclusion

Education

High school diploma or equivalent

Job description

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What you'll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store

This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.