Default Management Liquidation Agent

Us Bank; Earth City (MO); Hybrid; USD 47,000 - 62,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Disability insurance

Parental leave

Adoption assistance

Paid holidays

Job summary

U.S. Bank in Missouri seeks a Default Management Liquidation Agent to evaluate foreclosure alternatives (short sales, deeds-in-lieu) and support loss mitigation.

You will own cases end-to-end, gather borrower documents, negotiate with agents and buyers, and document decisions in the system.

Hybrid role with 3+ onsite days weekly at Rider Trail hub; bachelor's degree and 4+ years in mortgage support required. Strong organizational and decision‑making skills essential.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4+ years in administrative support or mortgage-related roles.
• Familiarity with investor guidelines and regulatory requirements.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Review and evaluate foreclosure alternatives (short sales, deeds‑in‑lieu) per guidelines.
• Compile borrower financial and property documents to support liquidation requests.
• Own assigned files from receipt through final resolution.
• Coordinate with borrowers, listing agents, realtors, buyers, title companies, investors and internal teams.
• Review, negotiate and approve price reductions and short sale transactions within authority.
• Ensure regulatory timelines and accuracy of decision letters and documentation.

Skills

Mortgage default servicing

Loss mitigation

Communication skills

Organizational skills

Decision making

Education

Bachelor's degree

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Default Management Liquidation Agent is responsible for evaluating and managing borrower requests for foreclosure alternatives, including short sales and deeds‑in‑lieu, for mortgage loans. This role supports loss mitigation efforts by reviewing borrower documentation, coordinating with external partners, and ensuring decisions are made in accordance with investor, regulatory, and company guidelines, with the goal of achieving compliant, timely, and quality outcomes.

Key Responsibilities

• Review and evaluate home liquidation applications for foreclosure alternatives in accordance with investor, regulatory, and company guidelines.
• Compile borrower financial and property documentation required to support liquidation requests (short sale or deed‑in‑lieu).
• Serve as the primary owner of assigned files from request receipt through final resolution.
• Coordinate and communicate with borrowers, authorized listing agents, realtors, buyers, sellers, title companies, investors/insurers, and internal partner teams as needed.
• Review, negotiate, and approve list price reductions, counteroffers, and short sale transactions within delegated authority.
• Ensure adherence to regulatory decision timeframes from application receipt through final determination.
• Maintain quality and compliance standards by partnering with quality control teams and ensuring accuracy of decision letters and documentation prior to issuance.
• Accurately document decisions, actions, and communications in applicable systems.
• Manage and prioritize an assigned caseload while meeting productivity, quality, and compliance expectations.

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Four or more years of experience in administrative support activities, with working knowledge of business and general office skills

Preferred Qualifications

• Experience in mortgage default servicing, loss mitigation, liquidation, short sales, or deed‑in‑lieu processing.
• Familiarity with investor guidelines (e.g., government and non‑government investors).
• Strong organizational skills with the ability to manage and prioritize an active caseload.
• Demonstrated critical thinking and decision‑making skills, including knowing when to escalation complex issues.
• Ability to interpret guidelines, policies, and requirements and apply them consistently.
• Strong written communication skills and attention to detail.

Location Expectations

This position is a hybrid role which has weekly onsite attendance requirements of 3+ days a week in our Rider Trail, MO hub.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.