Deep Tissue Spa Therapist & Client Care Pro

Jobtailor; Kalamazoo (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Kalamazoo, MI seeks an experienced massage professional to deliver deep tissue and therapeutic modalities while building lasting client relationships. You will uphold hospitality standards and collaborate with the spa team to ensure a seamless guest experience in a fast-paced environment.

Responsibilities include maintaining client records, applying sanitation procedures, and contributing to ongoing education and professional growth within the spa.

Qualifications

• Business-minded with experience building and retaining a massage clientele.
• Skilled in deep tissue and additional modalities.
• Collaborative, team-oriented, and enjoys learning alongside others.
• Passionate about service, hospitality, and client care.
• Motivated to grow professionally and financially in a supportive environment.
• Continuous learner who enjoys expanding skills and knowledge.

Responsibilities

• Greet salon guests with integrity, courtesy, and a friendly smile.
• Deliver exceptional massage experiences focused on deep tissue and therapeutic modalities.
• Build and maintain lasting client relationships.
• Collaborate with the salon and spa team.
• Contribute to a hospitality-driven guest experience.
• Keep spa guest information current and record treatment formulas and comments in salon software.
• Evaluate guest needs and expectations to determine appropriate services, products, and personal attention.
• Offer salon/spa services and products according to management quality standards.
• Operate tools and equipment properly.
• Perform opening and closing duties.
• Maintain cleanliness of treatment rooms and equipment as required by law.
• Participate in coaching, company meetings, and training sessions.
• Upgrade abilities through available education and training.
• Maintain knowledge of spa pricing, services, and policies.
• Maintain knowledge of products, including purposes, benefits, procedures, and costs.
• Build retail and service business and recruit new clients.
• Distribute personal spa business cards.
• Provide legendary service to clients.
• Complete services within designated time frames.
• Perform additional responsibilities when not servicing clients
• Become proficient in value-added services
• Interact cooperatively with spa team members to provide a seamless customer experience
• Maintain educational excellence and professional standards in dress, grooming, language, and lifestyle
• Practice high sanitation and tidiness standards
• Build repeat clientele, meet retail sales requirements, and update client records
• Follow health code procedures, including equipment sanitation and sterilization
• Maintain high energy in a fast-paced environment
• Follow Greenleaf Hospitality Group procedures
• Perform other duties assigned by the Spa General Manager

Skills

Deep Tissue

Reflexology

Shiatsu

Sports Massage

Stone Massage

Sanitation Procedures

Treatment Documentation

Client Record Management

Service Time Management

Product Knowledge

Education

Additional education is valued

Tools

Salon Software

Other salon tools and equipment

Job description

Jobtailor in Kalamazoo, MI seeks an experienced massage professional to deliver deep tissue and therapeutic modalities while building lasting client relationships. You will uphold hospitality standards and collaborate with the spa team to ensure a seamless guest experience in a fast-paced environment.

Responsibilities include maintaining client records, applying sanitation procedures, and contributing to ongoing education and professional growth within the spa.