Dedicated Support Engineer

LiveRamp, Inc.; San Francisco (CA); Presencial; USD 93.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Work from home options

Paid holidays

Parental leave

401K matching

Comprehensive benefits package

Descripción de la vacante

LiveRamp is seeking a Dedicated Support Engineer to join our growing team in San Francisco. You will collaborate with our Technical Services group to resolve complex technical issues, guide customers, and drive outcomes using data-driven KPIs.

The role emphasizes both technical problem-solving and strong client relationships within a diverse, global customer base. You’ll be part of a new, metrics-focused team, with flexible on-call/out-of-hours support, and opportunities for professional growth

Formación

• 2–5 years of experience in advertising technology, marketing services or software in a customer support or delivery services role.
• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
• Demonstrated success in prioritizing work with little oversight.

Responsabilidades

• Be a member of our Dedicated Support Engineer team and solve technical challenges as they arise while leveraging soft skills to delight clients.
• Manage a ticket queue to provide technical guidance and troubleshooting for customer satisfaction and growth.
• Collaborate with LiveRamp’s Technical Services team while supporting world-leading brands, advertisers, agencies, financial institutions, and data providers.
• Be a pioneer in a metrics-driven, people-centric culture with a rapidly evolving team.

Conocimientos

SQL querying

Descripción del empleo

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Dedicated Support Engineer team is scaling and we’re looking to add a Dedicated Support Engineer to the team.

You will:

• Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
• Manage a ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction and company growth.
• Work in tandem with LiveRamp’s Technical Services team while providing technical support to many of the world’s well-known brands, advertisers, agencies, financial institutions, and data providers.
• Be a pioneering member of a newly established team with a metrics-driven, people-centric culture.
• Adapt and thrive on a constantly evolving team.
• Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback.
• Implement and configure workflows to streamline setup for new clients and improve efficiency for existing ones.

Your team will:

Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a set list of LiveRamp customers, delighting those customers and managing stakeholders all while making it seem easy.

About you:

• 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
• Demonstrated success in prioritizing work with little oversight.
• Open-minded, collaborative, dependable, and poised when working through customer or internal challenges.
• Resourcefulness. We don't have all the answers, but you'll need to find them.
• Great communication skills with external customers and internal stakeholders.
• The ability to work and succeed in ambiguous situations with little direction.
• The ability to respond promptly and follow through on projects to completion.
• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm), as well as potential on-call or weekend coverage.
• Strategic and forward thinking, proven ability to plan ahead.
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

Preferred Skills:

Familiarity with SQL querying. Ability to execute and understand existing queries, and to make adjustments as needed.

The approximate annual base compensation range is $92,500 to $119,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.

More about us:

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.