Dedicated Service Account Manager

UnitedHealth Group; Fort Lauderdale (FL); On-site; USD 33,000 - 59,000; Full time

Job summary

UnitedHealth Group is seeking an Onsite Service Account Manager (SAM) in Fort Lauderdale, FL. This full-time, on-site role supports members, customers, and providers with UnitedHealthcare products and tools.

Responsibilities include handling escalated issues, performing claims-related investigations, and collaborating with the Benefits Team. Requires 4+ years of client-facing service, medical terminology knowledge, and solid Microsoft Office skills.

Qualifications

• 4+ years of direct client facing customer service experience and/or account management experience.
• Experience with Medical Terminology.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Ability to travel up to 10% of the time and onsite M-F 8:00 am–5:00 pm in Fort Lauderdale.

Responsibilities

• Provide expertise and customer service support to members, customers and providers.
• Serve as liaison to manage first level response and resolution of escalated issues.
• Identify and resolve operational problems using defined processes, expertise and judgment.
• Investigate claim and customer service issues and communicate resolutions to customers.
• Provide feedback to team members regarding improvement opportunities.
• Work as a member of the Benefits Team.

Skills

Customer service

Communication

Medical terminology

Travel

Office software

Education

High School Diploma or GED

Tools

ISET Claims Systems

UNET CES TOPS

Claims Payments/Adjustments

Job description

This position is Onsite. Our office is located at Broward County Government, 115 S Andrews Ave, Room 514 Fort Lauderdale, FL.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Onsite Service Account Manager (SAM) serves as a key resource for members, customers, and providers, offering expertise on UnitedHealthcare products, plans, and tools.

This position is full-time on site (40 hours per week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Primary Responsibilities:

• Provide expertise and customer service support to members, customers and / or providers
• Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
• Identify and resolve operational problems using defined processes, expertise and judgment
• Investigate claim and / or customer service issues as identified and communicate resolution to customers
• Provide feedback to team members regarding improvement opportunities
• Work as a member of the client's Benefits Team.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 4+ years of direct client facing customer service experience and/or account management experience
• Experience with Medical Terminology
• Experience with communicating complex problem-solving scenarios with a client and internal stakeholder
• Knowledge and understanding of claims processing
• Proficiency with Microsoft Excel (general spreadsheet navigation, sorting and data entry), Microsoft Word (creating and editing documents), Microsoft PowerPoint (basic presentations) and Microsoft Outlook (email and calendar)
• Must reside within a reasonable commuting distance of the designated office location
• Ability to travel up to 10% of the time - Throughout Broward County for Field meetings
• Required to work daily Onsite Monday - Friday between the hours of 8:00 am to 5:00 pm EST at our office located at Broward County Government, 115 S Andrews Ave. Room 514, Fort Lauderdale, FL 33301

Preferred Qualifications:

• ISET Claims Systems experience
• UNET Based Programs Experience CES, TOPS
• Experience in Claims Payments, Claims Adjustments, or Enrollments

Soft Skills:

• Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
• Effective Written and Verbal Communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.