Dedicated Logistics Manager

Werner Enterprises Inc; Naperville (IL); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises Inc. seeks a Lead Dedicated Logistics Manager in Naperville, IL to own account profitability and day-to-day operations, including driver management, load planning, and customer service functions for satisfaction.

You will supervise office personnel and drivers, focus on driver training and retention, and drive KPI performance, asset utilization, and safety with Werner’s safety partners. Lead a team across billing, risk, payroll, and maintenance while expanding revenue and

Qualifications

• Bachelor’s degree in Business Administration with emphasis in Marketing, Management, or Transportation/Logistics.
• 1–2 years Dedicated Logistics Manager experience with a strong KPI performance preferred.
• Fleet goal of at least 50 and a minimum of two Transportation Managers reporting to this role.
• 2–3 years customer service experience preferred.
• 2–3 years transportation experience preferred.
• 1–2 years AS400 and PC experience preferred.

Responsibilities

• Overall Account Management of key factors such as account profitability, revenue generation, invoicing, personnel management, driver turnover, fleet sizing, load planning, and direct /onsite customer interaction.
• Daily supervision of office personnel (minimum of 2) and drivers (minimum of 40) assigned to respective account.
• Continually focusing on driver training and driver retention.
• Responsible for account profitability and growth.
• Maximize asset utility while focusing on idle reduction and mpg improvement strategies.
• Assigning drivers to loads by optimizing load information such as origination, destination, type of freight, number of miles, backhauls, stops, directions, etc.
• This is done using our operating systems, driver telematics, face-to-face, and phone/text communication.
• Promotes a safety culture by evaluating safety performance and ensuring regulatory compliance.
• Monitor performance metrics and participate in customer meetings.
• Coordinate the maintenance of the assets and equipment designated to the account.
• Coordinate HR functions such as interviewing, hiring, discipline and separations.
• Complete required account reporting for internal and external customers.
• Lead Dedicated Logistics Managers to keep higher levels of service and improve KPIs.

Skills

KPI performance

Leadership

Customer service

Transportation experience

Education

Bachelor’s degree in Business Administration

Tools

AS400

PC experience

Job description

The Lead Dedicated Logistics Manager has ownership of the dedicated account’s profitability through the day to day operations, which include driver management, load planning, and all customer service functions needed to ensure customer satisfaction. The operational functions include supervision of personnel, revenue generation, billing, safety, equipment maintenance monitoring, and driver payroll. This position will also be responsible for sustaining strong financial outcomes, driver retention results, high fleet maintenance goals, and outstanding KPI performance as established by Werner Enterprises and our customer. Overall account management of key factors such as account profitability, revenue generation, invoicing, personnel management, driver turnover, fleet sizing, load planning, and direct/on-site customer interaction.

Responsibilities

Overall Account Management of key factors such as account profitability, revenue generation, invoicing, personnel management, driver turnover, fleet sizing, load planning, and direct /onsite customer interaction. Daily supervision of office personnel (minimum of 2) and drivers (minimum of 40) assigned to respective account. Continually focusing on driver training and driver retention. Responsible for account profitability and growth. Maximize asset utility while focusing on idle reduction and mpg improvement strategies. Assigning drivers to loads by optimizing load information such as origination, destination, type of freight, number of miles, backhauls, stops, directions, etc. with driver needs and availability. This is done using our operating systems, driver telematics, face-to-face, and phone/text communication. Demonstrates a commitment to safety, with the support of Werner’s corporate safety department, enforcing compliance with Federal, State and Organizational rules and regulations. Promotes a safety culture by evaluating the safety performance of all employees in an effort to eliminate the costs associated to: lost production, increase insurance premiums and medical/legal expenditures. Expected to promote innovation while gaining an understanding of the nature of the operations of the business to understand the hazards and risks associated with those operations. Able to use the appropriate resources and processes to eliminate or minimize risks to health and safety from work. Ensures there are appropriate processes for receiving and considering information regarding incidents, hazards and risks while responding and acting in a timely manner. Ability to implement processes for complying with specific duties, obligations and regulations. Reviews and audits weekly invoicing for accuracy. Establish and maintain positive and professional working relationships with drivers, internal associates and customers. Interface with various departments such as billing, vans, customer service, risk, safety, payroll, fuel, maintenance and external vendors. Ensures compliance with all policies and procedures while making safety conscious decisions and promoting a safety culture. Monitor performance metrics and participate in customer meetings. Coordinate the maintenance of the assets and equipment designated to the account. Coordinate HR functions such as interviewing, hiring, discipline and separations. Complete required account reporting for internal and external customers. Lead Dedicated Logistics Managers are expected to keep and maintain higher levels of service for their customers than historical averages Lead Dedicated Logistics Managers will need to improve Key Performance Indicators over prior years averages. Perform other related duties as assigned by supervisory personnel.

Qualifications

A Bachelor’s degree from an accredited college or university Business Administration with an emphasis in Marketing, Management, or Transportation/Logistics, or an equivalent combination of education and experience. One to two years Dedicated Logistics Manager experience with a strong KPI performance required. Fleet goal of at least 50 and a minimum of two Transportation Managers reporting to this role are required. Two to three years customer service experience preferred. Two to three years transportation experience preferred. One to two years AS400 and P.C. experience preferred.

The expected starting pay range for this position is $79,778.40 - $106,371.20 annualized salary. Offers determined based on experience, skills, and qualifications.

• This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.