Dedicated Communications Account Manager

CVS Health; Massachusetts; Hybrid; USD 54,000 - 159,000; Full time

Job summary

CVS Health in Massachusetts is seeking a Communications Account Manager dedicated to supporting the Employee Assistance Program and related well-being initiatives. You will be the primary contact for communications planning, training coordination, program promotion, and engagement activities for CVS Customer's workforce.

This role collaborates with benefits and communications teams, coordinates training materials, and guides awareness strategies to maximize program impact.

Qualifications

• Current and maintained clinical license (LPC, LCSW, CMHC, LMFT, etc.).
• At least 5 years of clinical experience.
• 3+ years of presentation experience (virtual).
• 3-5 years of writing and clinical content development.
• WebEx Training and/or Events administration skills.
• Excellent Word and PowerPoint skills.

Responsibilities

• Coordinate communication and engagement initiatives related to the Employee Assistance Program.
• Support development and customization of program communications, promotional materials, awareness campaigns, and engagement resources tailored to Customer's branding, style, and communication preferences.
• Assist with training consultation and coordinating scheduling, registration management, webinar support, and training-related communications.
• Coordinate development and revision of training materials and communication content.
• Provide consultation regarding program awareness, utilization, and engagement strategies.
• Collaborate with Customer's benefits, communications, and other designated teams to support communication planning and outreach initiatives.
• Serve as a centralized point of contact for training and communication-related requests and project coordination.

Skills

Presentation experience

Clinical content development

WebEx Training administration

Word

PowerPoint

Education

Master's degree in a clinical field

Tools

WebEx

Word

PowerPoint

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Communications Account Manager role will be dedicated to a national plan sponsor supporting the promotion of the Employee Assistance Program and related well-being initiatives. This dedicated role shall serve as a consistent point of contact responsible for communications planning, training coordination, program promotion, and engagement activities supporting Customer's workforce around the Employee Assistance Program.

Responsibilities

• Coordinating communication and engagement initiatives related to the Employee Assistance Program
• Supporting development and customization of program communications, promotional materials, awareness campaigns, and engagement resources tailored to Customer's branding, style, and communication preferences
• Assisting with training consultation and coordinating scheduling, registration management, webinar support, and training-related communications
• Coordinating development and revision of training materials and communication content
• Providing consultation regarding program awareness, utilization, and engagement strategies
• Collaborating with Customer's benefits, communications, and other designated teams to support communication planning and outreach initiatives
• Serving as a centralized point of contact for training and communication-related requests and project coordination

The dedicated representative shall provide support on a flexible basis, with services prioritized based on Customer's business needs and mutually agreed initiatives. The purpose of this role is to enhance program awareness, engagement, training support, and communication effectiveness for Customer's eligible participants.

Requirements

• Clinical license current and maintained (LPC, LCSW, CMHC, LMFT, etc.)
• 5+ years clinical experience
• 3+ years presentation experience (virtual)
• 3-5 years writing and clinical content development
• WebEx Training and/or Events administration skills
• Excellent Word and PowerPoint skills

Preferred

• Highly organized and detail-oriented
• Collaborative Communicator

Education

Master's degree in a clinical field or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.