Deco Department Manager

Floor & Decor; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Paid vacation and holidays

Job summary

Floor & Decor in Memphis is seeking a Store Manager to lead daily operations, drive sales performance, and deliver an exceptional shopping experience in a high-volume home improvement environment.

You will supervise store associates, manage scheduling, train staff, and ensure merchandising, pricing, and loss prevention standards are consistently met to maximize store performance.

Qualifications

• Three to five years retail management experience.
• Proven ability to direct operations in a high-volume location.
• Demonstrated initiative and self-starter.
• Experience recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure.

Responsibilities

• Drive, teach and adhere to the P’s of retail including People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services.
• Engage customers and provide a quality shopping experience; ensure store associates deliver outstanding service.
• Strategically merchandise and follow company guidelines for presentation and pricing.
• Maintain store standards and oversee loss prevention and risk management.
• Support the Chief Executive Merchant by modeling exemplary customer service and supervision.
• Position the store as a top performer by managing scheduling and labor during peak periods.
• Review and assess associate performance; train, develop and supervise staff.

Skills

Retail management

Customer service

Analytical skills

Communication skills

Leadership

Job description

PURPOSE

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Major Responsibilities

Customer Service

• Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
• Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
• Strategically merchandize and utilize the company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Work as KCM or Manager on Duty as required

Administrative

• Conduct weekly competitive shops.
• Communicate pricing and/or inventory issues to the senior team.
• Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position. Reports include but are not limited to the following: Profit Los statements (P&L) Category Performance Report (CPR) Business Analysis Tool Report (BAT) Store Purchase Order Analysis Report (STPOA) Store Price Change Report (STPRC)
• Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Interface with corporate headquarters employees.

Supervisory

• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess the performance of associates on a timely basis.
• Train, develop, supervise and define workload of store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
• Ensure compliance to scheduling, hiring, payroll and business planning processes.
• Monitor, maintain and follow company policies; support company expectations and systems.
• Perform additional managerial duties as necessary.

Store Operations

• Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
• Available to open and/or close the store in an effective manner.

Minimum Eligibility Requirements

• Three to five years retail management experience and proven ability direct operations.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life Balance, Including

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.