DECK GREETER

Hawks View Winery; Temecula (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the Temecula Wine Country is seeking a Greeter to provide exceptional hospitality. This role involves welcoming guests, guiding them to the Deck area, and ensuring a memorable experience through friendly service. The ideal candidate will thrive in a fast-paced environment, possess a positive attitude, and be willing to engage with guests while adhering to the winery's values and standards. Join a dedicated team that prides itself on delivering excellent service and enjoy the beautiful surroundings while working in a vibrant atmosphere.

Qualifications

• Must be 21 years or older and have valid food handler and alcohol server certifications.
• Ability to work long hours standing outdoors and lift up to 50 lbs.

Responsibilities

• Greet guests with a smile and provide exceptional service.
• Ensure cleanliness of the reception area and uphold service standards.
• Communicate effectively with team members to exceed guest satisfaction.

Skills

Customer Service

Communication Skills

Multitasking

Positive Attitude

Wine Knowledge

Education

Valid Riverside Food Handler Card

Valid ABC RBS Certification

Job description

About our Company:

Ponte Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.

We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn, and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.

We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

Summary:
The Greeter will welcome and direct guests into the Deck area, in a quick and efficient manner while providing exceptional service.

Compensation: $18.00 + TIPS

Essential Duties and Responsibilities:

• Welcome guests and members into the Deck.
• Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
• Provide wine lists and inform guests of daily specials or promotions.
• Answer any questions guests may have about the wine list, food or drink options, or promotions.
• Ensure the cleanliness and attractiveness of the reception area.
• Uphold the standards of customer service, winery policies and hospitality at all times.
• Communicate information to Reserve Room Associates regarding anything needed to ensure the member’s satisfaction is exceeded.
• Thank the guest for coming and invite them to return.
• Perform any other tasks as requested by the Banquet or Special Events Manager.
• Work well under pressure when the room is busy and complete all assigned tasks in a timely and accurate manner.
• Always have high expectations for service levels.
• Understand and adhere to the Ponte values and service standards.
• Understand and adhere to environmental standards set by the winery.

Qualifications:

• Must be 21 years or older.
• Valid Riverside Food Handler Card Required.
• Valid ABC RBS Certification (Responsible Alcohol Beverage Server) Required.
• Ability and willingness to work in a standing position for long periods of time, and in the outdoors, during inclement weather.
• Ability and willingness to stand, walk, and bend for extended periods of time.
• Ability and willingness to lift, lower, push, carry, or pull up to 40-50 lbs. on a consistent basis.
• Ability and willingness to bend, squat, stoop, and climb stairs on a consistent basis.
• Must be available to work weekends and holidays.
• Must be able to work special events (i.e., barrel tastings, wine club pick up parties, etc.).
• Experience with wine desirable but not essential.
• Positive attitude, good conversational skills and enjoys working with the guests.
• Fluent in English.
• Able to engage the guests in a clear and professional manner.
• Be willing and able to work well under pressure.
• Work in a high paced work environment.
• Ability to multitask.

Company Standards:

• Understand the Ponte Values and Service Standards.
• Ensure the safety of guests and associates.
• Follow the environmental standards set by the Company.
• Treat all associates and guests in a respectful manner.
• Exhibit integrity (honesty and truthfulness).
• Perform any other duties as required by your Manager.