Decision Support Analyst

Highmark; United States; On-site; USD 68,400 - 105,900; Full time

Job summary

Highmark is looking for a Decision Support Analyst to provide analysis and support for projects and data analysis. The role involves fostering internal relationships and mentoring colleagues, while focusing on translating requirements into effective decision support solutions.

Ideal candidates will have a Bachelor's Degree in a related field and at least 3 years of relevant experience. Strong technical skills with programming languages and database technology are essential.

The position ensures secure delivery of information and may require some lifting in an office environment.

Qualifications

• 3 years of relevant experience in Industrial Engineering or Operations Research.
• Proven proficiency as a Decision Support Analyst or equivalent training.
• Ability to analyze complex data sets.

Responsibilities

• Provide analytic and consultative support to internal customer areas and external partners.
• Mentor colleagues on technical and business aspects.
• Develop complex computer programs for data management.

Skills

Strong technical skills in mainframe, PC and Internet-based technologies

Proficiency with Microsoft Office, Business Objects, Cognos, and Enterprise Guide

Strong communication skills

Education

Bachelor’s Degree in Computer/Information Science, Mathematics/Statistics, Economics, or related field

Master’s degree in related fields

Tools

SAS

R

SQL

DB2

Teradata

Oracle

Job description

Job Summary

This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision support systems will provide information required to make effective business decisions; translates requirements into applications that employ appropriate decision support and reporting tools. Recommends innovative approaches to analytical investigations. Performs modeling of data sources and flows, works with data management staff to define an operational framework that defines, develops and implements policies and security frameworks to ensure precise and secure delivery of knowledge and information.

Essential Responsibilities

• Develop and foster internal relationships across the corporation.
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
• Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.
• Determine how decision support systems will provide information required to make effective business decisions; translate requirements into applications that employ appropriate decision support and reporting tools.
• Use broad experience and technical knowledge to propose solutions to complex business problems.
• Take the lead in driving the implementation of recommended solutions.
• Take the lead in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects. Create and/or develop new methods of analysis, database design and performance measurement or adapt existing solutions to new areas.
• Perform modeling of data sources and flows; work with data management staff to define an operational framework that defines, develops and implements policies and security frameworks to ensure precise and secure delivery of knowledge and information.
• Provide assistance and, depending on skill and experience, lead with interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items and prepare or assist in the preparation of written reports and/or oral presentations of findings to internal and external audiences, customer managers, clinical staff, compliance agencies, group accounts, providers, agent plans, and brokers.
• Develop and maintain moderate‑to‑extremely complex computer programs using 4GL programming languages (such as SAS, R, SQL) and other database technology (DB2, Teradata, and Oracle).
• Other duties as assigned or requested.

Education

Required: Bachelor’s Degree in Computer/Information Science, Mathematics/Statistics, Economics, or related field or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.

Preferred: Master’s degree in Computer/Information Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field.

Experience

Required: 3 years of relevant, progressive experience in Industrial Engineering or Operations Research, or related field (exempted experience requirements effective August 2016).

Preferred: Experience and demonstrated proficiency as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology.

Skills

• Strong technical skills in mainframe, PC and Internet‑based technologies; must be comfortable and proficient using large and complex databases.
• Strong skills using various third‑party office and report generation products such as Microsoft Office, Business Objects, Cognos, and Enterprise Guide.
• Strong communication skills; must be comfortable presenting findings and offering recommendations to senior management.

Travel Requirement

0% – 25%.

Physical Demands and Working Conditions

Office‑based; teaches/trains others regularly. Lifting up to 10 pounds: constantly. Lifting 10 – 25 pounds: occasionally. Lifting 25 – 50 pounds: occasionally.

Equal Employment Opportunity

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Compensation

Pay Range Minimum: $68,400.00 – Pay Range Maximum: $105,900.00. Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions.