Decision Science - Marketing & Communications Intern

The Travelers Indemnity Company; Hartford (CT); On-site; USD 33,000 - 36,000; Full time

Job summary

The Travelers Indemnity Company in Hartford, CT is seeking a Customer Experience Data and Analytics internship candidate. This role focuses on conducting analyses and building dashboards to understand trends in customer experience.

You will work with customer and market data to identify challenges and craft actionable insights while learning how to structure complex data flows and support business metrics. Preferred students are pursuing a Bachelor's or Master's degree with strong SQL skills and

Qualifications

• Pursuing or obtained a Bachelor's or Master's degree
• Interest in data analytics and dashboards
• SQL and data analysis skills
• Familiarity with dashboarding or reporting tools is a plus
• Proficiency in Python and/or SAS recommended

Responsibilities

• Utilize customer and market data to identify challenges and create actionable solutions using data and business insight.
• Identify, integrate, and structure complex data flows for analysis.
• Design and conduct explanatory analysis at the appropriate level of detail.
• Provide qualitative and quantitative data support to ensure metric accuracy.
• Validate, manipulate, and perform data analysis tasks as needed.
• Collaborate with team members on projects and initiatives.
• Work with relational databases, reporting systems, and discovery tools; pilot new concepts as needed.
• Perform other duties as assigned.

Skills

SQL experience

Python/SAS

Analytical thinking

Communication skills

Teamwork

Problem solving

Education

Bachelor's or Master's degree

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The hourly salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual hourly rate for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$24.00 - $26.00

Target Openings

2

What Is the Opportunity?

Applicants must be authorized to work for any employer in the U.S. now and in the future. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

Applications for this posting will be reviewed on a rolling basis. We encourage you to apply as soon as possible.

The goal of the Customer Experience Data and Analytics internship is to attract and develop self-motivated individuals who are highly skilled and passionate about a career in analytics and customer analytics. Interns will experience challenging work, gain business insights, and network with various leadership and management levels.

The summer intern will be focused on conducting analysis and building dashboards to understand trends and opportunities related to customer experience.

What Will You Do?

• Utilize customer and market data to identify challenges and create actionable solutions using a blend of business and technical skills.
• Identify, integrate, and structure complex data flows.
• Design and conduct explanatory analysis at the right level of complexity to produce relevant results for the business.
• Provide qualitative and quantitative data support to ensure accuracy of metrics.
• Validate, manipulate, and perform data analysis tasks.
• Collaborate with team members on projects as directed.
• Be prepared to work with relational databases, reporting systems, discovery tools, or pilot new proofs of concept.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Preferred Cumulative GPA of 3.0 or above
• Related internship/data work experience.
• SQL experience strongly preferred, experience with dashboarding, scorecard, or reporting tools a plus.
• Python and/or SAS literacy.
• Accountability: Strong track record of taking ownership and responsibility for actions and outcomes, performance, and results.
• Analytical and Critical Thinking: Demonstrated aptitude in identifying current or future problems or opportunities, analyzing data, synthesizing and comparing information to understand issues, identifying cause/effect relationships and exploring alternative solutions to support sound decision making.
• Change Management/Resilience: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
• Customer Focus: Proven customer service skills with the ability to provide service excellence to internal or external clients.
• Emotional Intelligence: Demonstrated track record of self and social awareness, empathy and balances confidence with humility.
• Interpersonal: Excellent communication skills with the ability to actively engage with others while maintaining a positive attitude.
• Judgment/Decision Making: Capability of exercising sound judgment, making decisions and committing to a position.
• Leveraging Differences: Proven capacity to works with and include people from different backgrounds, experiences, cultures, races, etc. and view those differences as assets to be leveraged to accomplish business goals and objectives.
• Relationship Management: Strong relationship management skills including the ability to seek out, build, foster and maintain productive relationships, networks or alliances to meet goals and achieve results.
• Teamwork: Ability to work together in situations when actions are interdependent, and a team is mutually responsible to produce a result.
• Work Ethic: Possession of a strong drive to do what it takes to get the job done; inquisitive and demonstrates a strong willingness to learn.

What is a Must Have?

• Pursuing or Obtained a Bachelor's or Master's degree

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.