Decision Center Associate

Goatgroup; Easton (Northampton County); On-site; USD 30,000 - 45,000; Full time

Job summary

Goatgroup in Northampton County, Easton, is seeking a dedicated Operations team member. This role involves documenting issues, ensuring orders are processed for same-day shipment, and developing an understanding of shoe conditions.

The ideal candidate will be highly organized, have a customer service background, and be able to lift up to 35 pounds while standing for long periods. This dynamic environment requires flexibility and the ability to adapt to increasing responsibilities.

Qualifications

• Demonstrated attention to detail is essential.
• Experience working directly with customers and suppliers preferred.
• Must be flexible to handle increased responsibilities in a fast-paced environment.

Responsibilities

• Document issues and communicate with sellers and buyers to resolve them.
• Ensure orders are solved and shipped same day.
• Develop an understanding of shoe conditions as per GOAT standards.
• Pick shoes from inventory and process returns.
• Quickly take accurate photos of sneakers.
• Triage escalated orders based on status.

Skills

Highly organized

Attention to detail

Customer service background

Self-starter

Ability to lift 35 pounds

Ability to stand for long periods

Job description

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on‑time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

In this role, you will:

• Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
• Ensure orders in the fulfillment flow are solved and returned to the flow for same‑day shipment
• Develop an understanding of shoe conditions, specifically those that are considered “issues” by GOAT standards
• Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
• Able to take photos quickly and accurately of sneakers
• Develop an understanding of GOAT's order statuses to help triage escalated orders
• Be able to work in a fast‑paced and team environment

We are looking for:

• Highly organized with demonstrated attention to detail
• Background in dealing directly with customers and suppliers
• Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise
• A quick learner, a self‑starter, able to work independently, and you’re willing (and able) to handle the pressures of an increasing level of responsibility
• Must be able to stand for long periods of time (up to 12 hours)
• Must be able to lift and move boxes (up to 35 pounds)
• Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU/UK Candidate & Employee Privacy Notice.