Decision Analytics Consultant- Customer Analytics

Zs Associates; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

ZS Associates is seeking an Insights & Analytics professional to translate complex data into actionable business recommendations. The role focuses on solving client questions through analytics, leveraging modeling techniques and advanced tools, while collaborating with cross-functional teams.

You will work in a hybrid environment with travel to client sites as needed, delivering client-ready insights and building domain expertise in analytics within life sciences and consumer sectors.

Qualifications

• MBA with quantitative or related PhD preferred; business impact is key.
• Experience with advanced modeling and analytics tools is expected.
• Strong communication and client-facing skills are essential.

Responsibilities

• Derive answers to clients' analytics and reporting questions.
• Collaborate with clients to define information needs.
• Analyze data to develop actionable solutions for business questions.
• Present data results with business implications, not just methods.
• Develop expertise in a client analytics domain and support hours.

Skills

English fluency

Team leadership

Analytic skills

Communication

Attention to detail

Education

MBA with quantitative degree

PhD in marketing/economics/decision sciences

5–8 years combined experience substitution

Tools

R

SAS

Tableau

VBA

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Insights & Analytics

ZS’s Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

What You’ll Do

• Leverage quantitative skills to derive answers to clients' ongoing business analytics and reporting questions.
• Work collaboratively with clients to ascertain the client’s specific business information needs.
• Execute a specific plan for analyzing the data necessary to secure solutions to clients’ particular business information need(s).
• Discuss and determine with clients which specific data may be best utilized in order to perform the necessary analysis.
• Evaluate, assess and analyze the data necessary to provide solutions to the client’s particular business information needs.
• Communicate the data results to the client, with an emphasis on answering the business question as opposed to the analytical and reporting processes used.
• Gain immediate familiarity with client’s internal processes.
• Develop expertise within a client analytics area.
• Be available for clients during regular working hours.

What You’ll Bring

• MBA with a bachelor's (and often graduate) degree in a quantitative, analytical discipline, such as Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering. Alternately, candidates may possess a PhD in marketing, economics, decision sciences or related field with a business application. In lieu of an MBA or PhD, 5-8 years of relevant work experience may substitute.
• Up to 3 years of post-MBA relevant work experience, and 3-5 years of pre-MBA relevant work experience, with evidence of strong analytic work (including use of advanced modeling techniques and tools such as R, SAS, Tableau, or VBA
• High motivation, good work ethic, maturity and personal initiative
• Aptitude for, and enjoyment of, leading and managing teams.
• Effective oral and written communication skills that enable personal impact with senior-level decision makers.
• Strong attention to detail, with a quality-focused mindset
• Analytic problem-solving skills, with a creative and innovative outlook
• Client service orientation
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.