Decision Analytics Associate Consultant- Digital Customer Experience

ZS; Princeton (NJ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Professional development

Job summary

ZS is a management consulting and technology firm focused on improving life and wellness outcomes. The Insights & Analytics group designs data-driven solutions for clients, delivering advanced models, analyses, and impactful recommendations.

You will work on multiple projects, collaborating with clients and ZS teams to translate data into strategic actions. Expect hybrid work with travel to client sites as needed, and opportunities for growth within a global consulting environment.

Qualifications

• Bachelor's or Master's degree in quantitative/analytic field with strong academic record.
• 2–4 years post-collegiate experience; PhD may substitute for work experience.
• Excellent written and verbal communication skills; client-facing capability.

Responsibilities

• Develop and apply advanced statistical models for clients.
• Use data to inform client and team decisions.
• Design analyses in R, Tableau, SAS, Visual Basic and Excel.
• Synthesize results and present to clients and teams.
• Build client relationships and manage project status updates.
• Create project deliverables and implement solutions.
• Mentor junior team members and contribute to capability growth.

Skills

English fluency

Strong communication

Team collaboration

Attention to detail

Empathy

Self-discipline

Education

Bachelor's or Master's in quantitative/analytic field

PhD may substitute for work experience

Tools

R

Tableau

SAS

Visual Basic

Excel

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Insights & Analytics

ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem‑solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

What You'll Do:

• Develop and apply advanced statistical models that help clients understand dynamic business issues.
• Leverage analytic techniques to use data to guide client and ZS team decision‑making.
• Design custom analyses in R, Tableau, SAS, Visual Basic and Excel to investigate and inform client needs.
• Synthesize and communicate results to clients and ZS teams through oral and written presentations.
• Develop client relationships and serve as key point of contact on aspects of projects.
• Provide client and ZS teams project status updates.
• Create project deliverables and implement solutions.
• Advance problem‑solving skills and improve ZS’s capabilities;
• Guide and mentor Associates on teams.

What You'll Bring:

• Bachelor's or master's degree required in any discipline with strong record of academic success in quantitative and analytic coursework such as operations research, applied mathematics, management science, data science, statistics, econometrics or engineering.
• 2-4 years of relevant post‑collegiate job experience. A PhD may substitute in lieu of work experience.
• High motivation, good work ethic, maturity and personal initiative.
• Strong oral and written communication skills.
• Empathy, adaptability and emotional intelligence.
• Close attention to detail, with a quality‑focused mindset.
• Self‑discipline for planning and organizing tasks.
• Aptitude for, and enjoyment of, working in teams.
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

How you’ll grow:

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.