Debt Recovery Agent

MCI; Pembroke (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI in Pembroke, Georgia, is seeking a skilled Debt Recovery Agent responsible for contacting customers with overdue accounts and negotiating payment arrangements. The ideal candidate will excel in customer service while adhering to regulatory standards and documenting all interactions accurately.

This role requires excellent organizational, written, and verbal communication skills, along with a strong ability to resolve conflicts and problem-solve effectively. Interested applicants must be 18 years or older and possess a high school diploma or equivalent.

Qualifications

• Must be 18 years or older.
• Typing speed of 20+ WPM required.
• Highly reliable with strong attendance and punctuality.

Responsibilities

• Contact customers with past-due accounts to discuss payment options.
• Negotiate repayment plans and settlements.
• Document all customer interactions accurately.

Skills

Organizational skills

Written communication skills

Verbal communication skills

Problem-solving skills

Negotiation skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Position Overview

We’re seeking a skilled and results‑driven Debt Recovery Agent to join our team. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional customer service and adhering to regulatory standards.

Key Responsibilities

• Make outbound calls to customers with past‑due accounts to discuss payment options.
• Negotiate repayment plans and settlements to bring accounts current.
• Offer empathetic solutions to customers experiencing financial hardship.
• Review and analyze account histories to identify overdue payments and determine recovery strategies.
• Accurately document all customer interactions and update account information in the system.
• Provide exceptional customer service by addressing concerns and questions promptly.
• Educate customers on payment options, account status, and consequences of non‑payment.
• Ensure full compliance with company policies, procedures, and regulatory requirements.
• Communicate effectively with customers, team members, and management.
• Escalate unresolved or complex issues to the appropriate department.
• Meet or exceed individual and team performance goals.
• Maintain a high level of accuracy and efficiency in account handling.
• Participate in ongoing training and development to enhance recovery techniques and stay current with industry regulations.
• Stay informed about updates to company policies and procedures.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Highly reliable with strong attendance and punctuality.
• Strong problem‑solving, conflict resolution, and negotiation skills.
• Customer service‑oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment.
• Team‑oriented with excellent interpersonal skills.
• Comfortable working in an environment where change and ambiguity are common.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes such as electronics, dream vacations, and sometimes cars.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Physical Requirements

This job operates in a professional office environment. Employees will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. They will also be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally need to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, contact Human Resources.

EEO & Diversity Statement

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.