Dealership Warranty Administrator

Hyundai; Beaverton (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

An automotive company in Beaverton is seeking a detail-oriented Automotive Warranty Administrator to manage warranty claims and ensure compliance with policies. This role involves excellent customer service, resolving inquiries, and maintaining accurate warranty records. Candidates should have experience in warranty administration, strong analytical skills, and proficiency in Microsoft Office. Join this dynamic organization and contribute to its success.

Responsibilities

• Process and manage warranty claims with accuracy.
• Ensure compliance with warranty policies.
• Analyze warranty data to identify trends.
• Collaborate to resolve warranty-related issues.
• Provide excellent customer service for warranty inquiries.
• Maintain accurate records of warranty claims.
• Assist with training related to warranties.
• Stay updated on warranty processes for improvements.

Skills

Warranty administration experience

Analytical skills

Communication skills

Customer service skills

Microsoft Office proficiency

Organizational skills

Confidentiality

Problem-solving skills

Knowledge of warranty procedures

Experience with management software

Education

High School diploma

Job description

Overview

Dealership Support Staff

Education

High School

Experience

Less than 1 year

Additional Information

We are seeking a highly organized and detail-oriented Automotive Warranty Administrator to join our team. The successful candidate will be responsible for managing warranty claims, ensuring compliance with warranty policies, and providing excellent customer service. This is an excellent opportunity to join a dynamic organization and contribute to its growth and success.

Duties

• Process and manage warranty claims, ensuring timely and accurate resolution
• Review warranty policies and procedures to ensure compliance
• Analyze and report on warranty claim data to identify trends and areas for improvement
• Collaborate with internal departments to resolve warranty-related issues
• Respond to customer inquiries and resolve warranty-related issues in a timely and professional manner
• Maintain accurate and up-to-date records of warranty claims and resolutions
• Assist with warranty-related training and development programs
• Stay up-to-date with warranty policies and procedures, and make recommendations for process improvements

Skills

• Experience in warranty administration or a related field
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and other relevant software
• High attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong analytical and problem-solving skills
• Knowledge of warranty policies and procedures
• Experience with warranty management software and systems
• Ability to work independently and as part of a team