Dealer Service Representative

Lee County Tax Collector; Fort Myers (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

Retirement plan

Job summary

Lee County Tax Collector in Fort Myers, FL, is seeking a Dealer Services Representative to process dealer and mailed‑in title transactions, review payments and documents, and ensure accuracy in DMV‑related processes. This on‑site role requires strong attention to detail, excellent time management, and the ability to interpret regulations.

You will contribute to timely processing, maintain high customer service standards, and stay current with Florida statutes and title procedures.

Qualifications

• High school diploma or GED; customer service or clerical experience preferred.
• Bachelor’s degree in business management or related field preferred.
• 0–2 years of tax collector experience.
• Proficiency in Microsoft Office and valid Florida driver’s license required.

Responsibilities

• Process dealer and mailed-in title transactions.
• Review forms, titles, payments, and supporting documents for accuracy.
• Interpret and apply DMV regulations and procedures.
• Verify Electronic Filing System (EFS) transactions and complete related reporting.
• Communicate with customers and stakeholders professionally and effectively.
• Work independently while meeting productivity and turnaround standards.
• Stay current on policies, procedures, and legal updates.

Skills

Communication

Detail oriented

Time management

Problem solving

Customer service

Education

High school diploma or GED

Bachelor’s degree in business management or related field

Tools

Microsoft Office

Job description

This position is based on-site in Fort Myers with an hourly rate of $20.21 per hour. The schedule is Monday through Friday, from 7:30 a.m. to 4:30 p.m.

Are you organized, detail-oriented, and committed to accuracy? Join our Business Operations Team as a Dealer Services Representative, where you'll play a vital role in processing dealer transactions, mailed-in title work, and payment-related services.

In this fast-paced role, you'll help ensure timely and accurate DMV transaction processing, meet one-day turnaround goals, and provide excellent service to dealers and customers. You'll also gain valuable knowledge of Florida statutes, DMV requirements, and title processing procedures.

What You'll Do

• Process dealer and mailed-in title transactions
• Review forms, titles, payments, and supporting documents for accuracy
• Interpret and apply DMV regulations and procedures
• Verify Electronic Filing System (EFS) transactions and complete related reporting
• Communicate with customers and stakeholders professionally and effectively
• Work independently while meeting productivity and turnaround standards
• Stay current on policies, procedures, and legal updates

What We're Looking For

• Strong attention to detail and commitment to accuracy
• Excellent time management and organizational skills
• Ability to learn new processes and regulations quickly
• Strong problem-solving and research skills
• Effective written and verbal communication
• A positive, customer-focused attitude
• Dependability and accountability in completing work on time

If you enjoy detailed work, continuous learning, and making a meaningful impact behind the scenes, we'd love to hear from you.

In addition to Competitive Pay, this position is eligible for a variety of benefits including:

• WORK LIFE BALANCE: Paid Time Off & Holiday pay
• HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
• SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
• INSURANCE: Company paid Life Insurance
• OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
• LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
• ADDED VALUE: Training & Development Program, Tuition Reimbursement

Requirements

• High school diploma or GED; supplemented by customer service and/or clerical experience; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver’s license required.
• Bachelor’s degree in business management or related field and ability to speak a second language preferred.
• 0-2 years of tax collector experience
• Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized, excellent attention to detail, and manages time effectively.

FLSA Status Description

Work is performed independently under limited supervision with considerable latitude. Position typically requires processing and interpreting complex, less clearly defined issues.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of medium to heavy weight (20-50 lbs.). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions